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About the Role
As a VIP Lounge Server at Top of the Rock, you will curate a personalized and seamless experience for distinguished guests, ensuring comfort, exclusivity, and service excellence. This seasonal opportunity offers hands-on exposure to high-touch hospitality within a premier NYC destination.
Responsibilities
- Welcome and assist VIP guests with a professional and friendly demeanor
- Serve beverages and provide storage for personal items
- Share information about the Observation Deck and the Top of the Rock experience
- Address and resolve guest inquiries or concerns, ensuring satisfaction
- Maintain a clean, stocked, and well-organized lounge environment
- Implement personalized service for repeat VIP guests to enhance guest satisfaction
- Follow all company policies and procedures
- Assist leadership with operational projects or special initiatives as needed
Requirements
- High School Diploma or equivalent required
- 1–2+ years of customer service or related experience preferred
- Flexible availability, including weekends and holidays
- Professional appearance and adherence to company standards
- Ability to lift/move up to 40–60 lbs. and operate equipment as needed
- Ability to stand, walk, bend, kneel, or sit for extended periods
- Visual acuity for both close and distance tasks, including reading monitors and registers
Skills
- Strong attention to detail and organizational skills
- Ability to multitask in a fast-paced, guest-focused environment
- Ability to work independently and take initiative
- Excellent communication and teamwork skills
- Friendly, approachable, and professional demeanor
- Comfort using computer systems and POS or lounge management tools
Location
- New York City
Work Type
- Part-time
- Temporary
- Full-time
Experience Level
- 1-2+ years
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $21—$21 USD
Benefits
- Career Growth opportunities
- Learning & Development programs
- Talent recognition programs
- Paid Time Off (Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked)
- Bonuses for employee and client referrals
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness
- Hospital Indemnity
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k w/ matching
- Entertainment Discounts
About the Company
- SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
- Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
- Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
Equal Opportunity
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.