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About the Role
As an Executive Assistant on the Customer Experience Strategy & Product team, you will be a trusted partner—protecting leaders’ time, anticipating needs, and ensuring seamless execution across calendars, travel, meetings, and team deliverables. You’ll represent the team with professionalism and discretion, communicate confidently with stakeholders across lines of business, and apply sound judgment in sensitive situations. You’ll also help strengthen team routines by improving organization, streamlining processes, and keeping key materials current and accessible.
Responsibilities
- Maintain complex, dynamic calendars across multiple time zones for at least 2 leaders; proactively resolve conflicts and propose solutions
- Manage coordination and logistics for internal and external meetings (in-person and virtual), including scheduling, rooms, technology, attendee management, pre-reads, and follow-ups
- Organize internal and external events end-to-end, including room strategy, catering, visitor logistics, and transportation
- Arrange and coordinate complex domestic and international travel with accuracy, efficiency, and contingency planning
- Process T&E expense claims for team members, ensuring compliance with policies and timely submission/approval
- Support staff supplies, space/logistics, and team communications
- Draft and edit high-quality emails and communications for audiences at all levels; ensure tone and accuracy align to senior leadership expectations
- Maintain department documents (e.g., executive bios and key reference materials)
- Operate independently—anticipate upcoming deadlines, flag risks early, and communicate issues or delays in advance
- Assist with editing spreadsheets and presentations; coordinate printing/binding and meeting materials preparation as needed for client engagements
Requirements
- At least five years of administrative experience supporting busy leaders and teams
- Advanced organization skills with the ability to manage shifting priorities and tight deadlines
- Strong discretion and sound judgment in confidential situations; demonstrated comfort engaging with senior stakeholders
- Excellent interpersonal, written, and verbal communication skills
- Strong proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word); confidence troubleshooting day-to-day issues
- Working knowledge of AI productivity tools (e.g., Copilot) to deliver work efficiently and at speed, and to help executives drive high-quality deliverables
- The majority of this job is email.
- Ability to prioritize competing demands, especially calendar management
Skills
- Microsoft Office (Outlook, Excel, PowerPoint, Word)
- AI productivity tools (e.g., Copilot)
- Calendar management
- Interpersonal communication
- Written communication
- Verbal communication
Location
- Onsite
Work Type
- Full-time
Experience Level
- 5+ years of administrative experience
Education Level
- College degree is a plus
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
About the Company
- Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
- Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
- We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
- Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
- We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Equal Opportunity
- We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
- Visit our FAQs [https://careers.jpmorgan.com/us/en/how-we-hire/faqs] for more information about requesting an accommodation.
- Equal Opportunity Employer/Disability/Veterans