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About the Role
The Assistant Store Manager manages the sales floor in the Store Manager’s absence and assists with merchandising, marketing, and daily operational responsibilities. This position focuses on providing excellent customer service and increasing sales.
Responsibilities
- Fulfills store management duties in Store Manager’s absence.
- Executes floor moves, puts out product, and assists Store Manager in merchandising the sales floor.
- Supports daily sales expectations to ensure sales goals are met and provides feedback.
- Assists Store Manager in coaching and improving performance of team members.
- Collaborates with management to create and implement store promotions and marketing.
- Leads and directs the daily work of sales associates to help customers and keep the store stocked and clean.
- Assists Store Manager in training and development of team members’ chemical, equipment, and operational knowledge.
- Accountable for following opening and end-of-day procedures such as reconciling cash register drawers, preparing daily deposits, and securing the main building and other storage buildings.
- Assists customers in-store and by phone with water tests, purchases, orders, and advanced pool/spa troubleshooting.
- Addresses customer concerns and complaints in a timely and effective manner.
- Escalates customer issues and concerns to Store Manager as needed.
- Ensures store associates comply with safety instructions for handling and disposal of chemicals.
- Monitors stock and inventory levels, providing inventory counts when needed.
- Opportunity to make commission on Spa, Sauna or Pergola sales.
Requirements
- High school diploma or equivalent education.
- 4 years of retail management/supervisory experience.
- Excellent communication and customer service skills.
- Basic math skills sufficient to complete orders, calculate inventory, and manage cash registers.
- Must be able to work a year-round full-time schedule based on business needs, including weekends and holidays.
- Must have open availability and may be asked to work a six-day week during pool opening and closing seasons.
- Able to reach overhead, bend, squat, kneel and carry products.
- Able to regularly lift and carry 25 lb. and up to 50 lb.
Skills
- Merchandising
- Marketing
- Customer Service
- Sales
- Coaching
- Training
- Inventory Management
- Cash Handling
- Communication
Location
- In-store
Work Type
- Full-time
Experience Level
- 4 years of retail management/supervisory experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $24.00 - $26.00 per hour
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance