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About the Role

As an Epic Hospital Billing (HB) Analyst on the Revenue Cycle team, you will play a key role in configuring, maintaining, and supporting claims processing and remittance workflows. You will partner closely with operations and business stakeholders to ensure accurate, efficient data flow across systems, troubleshoot issues, and optimize processes that support revenue integrity and timely reimbursement.

Responsibilities

Provide subject matter expertise in Epic HB Claims and Remittance, including system design, building, testing, and implementation
Collaborate with leadership and end users to design and configure solutions, providing technical and clinical consultation, including workflow analysis and application configuration to support enhancements and issue resolution
Participate in multiple small to medium-scale Epic upgrade initiatives and workflow enhancements through all project phases
Facilitate design and validation sessions, ensuring thorough documentation, follow-up, and issue escalation
Maintain system documentation, including design specifications and build records
Monitor production applications and respond to incidents, including participation in 24/7 on-call support as needed
Execute all phases of testing, including unit, system, and integrated testing for claims and remits
Analyze workflows, data collection, reporting needs, and technical issues to support solution development
Collaborate with training teams to develop and maintain application-specific training materials
Translate business requirements into functional specifications; manage system updates, enhancements, and release testing
Ensure compliance with organizational standards for system configuration and change control
Build and maintain solid relationships with end users, stakeholders, and business partners
Facilitate communication across teams from requirements gathering through implementation
Troubleshoot and resolve application issues, escalating complex problems as appropriate
Maintain knowledge of Epic functionality and operational workflows

Requirements

Active Epic Hospital Billing (HB) Certification
3+ years of experience with Epic implementation and/or support
Experience supporting customer support with daily on-call support and working with implementations and upgrades
Proven ability to participate in projects and upgrades requiring after hours availability as business needs dictate (for Epic Upgrades, implementations, other application upgrades)
Proven proficiency with Excel, Word, ServiceNow and Teams
Proven ability to collaborate with colleagues through clear, effective communication
Candidates are required to pass a drug test before beginning employment.

Skills

Epic HB Claims and Remittance
System design
System building
System testing
System implementation
Workflow analysis
Application configuration
Issue resolution
Production application monitoring
Incident response
Unit testing
System testing
Integrated testing
Data collection analysis
Reporting needs analysis
Technical issue analysis
Solution development
Training material development
Functional specifications
System updates
Enhancement management
Release testing
System configuration compliance
Change control
Relationship building
Communication
Requirements gathering
Excel
Word
ServiceNow
Teams

Location

Remote (U.S.)
Minneapolis
Washington, D.C.

Work Type

Remote
Hybrid

Experience Level

3+ years of experience with Epic implementation and/or support
5+ years of experience with Epic implementation and/or support

Education Level

Active Epic Hospital Billing (HB) Certification
Additional Epic certifications (Ex: Resolute PB Admin, Resolute HB Admin)

Salary/Compensations

$91,700 - $163,700 annually

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

About the Company

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Equal Opportunity

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.