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About the Role
The Treetop is seeking a motivated and compassionate Intake Coordinator to be the first point of contact for families seeking life-changing ABA therapy services. This fast-paced, people-focused role is ideal for someone who thrives on meaningful conversations, enjoys achieving goals, and loves helping families begin their journey with us.
Responsibilities
- Be the first friendly voice families hear when they reach out for services
- Manage 75–100+ inbound and outbound calls daily
- Explain our programs clearly and guide families through the intake process
- Follow up to collect insurance, documentation, and consents
- Track progress in Salesforce and other systems
- Meet and exceed performance goals for responsiveness, conversion, and completion
- Collaborate with internal teams to ensure a smooth, welcoming onboarding experience
Requirements
- 1+ year of experience in sales, outreach, intake, or client-facing roles
- Comfortable in a fast-paced, phone-driven environment
- Excellent communication and persuasive skills
- Driven by results, goals, and bonus opportunities
- Familiarity with Salesforce or other CRMs preferred
- Detail-oriented, organized, and strong at follow-through
- High school diploma required
- Experience in ABA, healthcare, or behavioral health is a plus
- Bilingual Spanish/English skills preferred
Skills
- Communication
- Persuasive skills
- Salesforce
- CRM
- Detail-oriented
- Organized
- Follow-through
- Bilingual Spanish/English
Location
- Remote - Must reside in the USA
Work Type
- Full-Time
Experience Level
- 1+ year of experience
Education Level
- High school diploma required
- Associate's or bachelor's degree preferred
Salary/Compensations
- $45,000-$60,000 annual salary, based on experience
Benefits
- $45,000-$60,000 annual salary based on experience
- Performance-based bonuses and incentives
- Health, vision, and dental insurance, PTO, and paid holidays
- 401(k) with employer match
- Opportunities to grow with a fast-expanding, mission-driven organization
- A supportive team environment where your impact is valued every day
About the Company
- Join The Treetop where purpose, growth, and meaningful work come together.
- The Treetop | Discovery ABA Family of Companies is an Equal Opportunity Employer and welcomes candidates from all backgrounds.
Equal Opportunity
- The Treetop | Discovery ABA Family of Companies is an Equal Opportunity Employer and welcomes candidates from all backgrounds.