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About the Role

The RCM Specialist – Insurance AR is responsible for managing assigned dental insurance accounts receivable from follow-up through appropriate final resolution. This role will research and resolve outstanding and underpaid claims, denials, corrected claims, appeals, requests for additional information, and other barriers to reimbursement while supporting timely and accurate movement of insurance AR. This position requires strong dental insurance AR knowledge, independent problem-solving, sound judgment, and the ability to move claims toward resolution rather than simply completing follow-up activity. The RCM Specialist – Insurance AR will also identify and report recurring denial, reimbursement, payer, and process trends that contribute to preventable AR and rework. The role is part of the broader Revenue Cycle Management function and may support additional RCM responsibilities and special projects based on organizational priorities and business needs.

Responsibilities

Manage assigned dental insurance AR from follow-up through appropriate final resolution.
Research and resolve outstanding, unpaid, and underpaid dental insurance claims using payer portals, clearinghouse tools, practice management system information, EOBs/ERAs, payer communication, and available internal documentation.
Review and resolve claim denials, rejections, corrected claims, reconsiderations, appeals, requests for additional information, and other reimbursement barriers.
Independently determine appropriate next steps and drive claims toward resolution, escalating only when additional authority or cross-functional intervention is required.
Prioritize assigned AR based on aging, financial impact, timely filing and appeal requirements, payer response, and established RCM priorities.
Monitor assigned claims to ensure timely follow-up and prevent avoidable gaps in collection activity.
Protect timely filing, reconsideration, and appeal deadlines for claims under assigned ownership.
Review EOBs/ERAs and payer responses to validate adjudication, reimbursement, contractual adjustments, denials, and remaining balances.
Identify potential underpayments, inappropriate denials, reimbursement discrepancies, and other opportunities for appropriate revenue recovery.
Maintain complete and accurate documentation of claim status, payer communication, actions taken, supporting information, next steps, and follow-up requirements.
Identify, track, and report recurring denial, reimbursement, and claim-processing trends, including payer-specific patterns and upstream issues contributing to preventable AR.
Proactively escalate trends and potential root causes and provide actionable feedback to support corrective action and reduce recurring rework.
Partner cross-functionally with RCM, Operations, Payer Relations, Credentialing, clinical teams, and other internal partners when additional information or intervention is necessary to resolve assigned AR.
Participate in process improvement efforts designed to improve claim resolution, reduce aging AR, and prevent recurring reimbursement issues.
Support additional Revenue Cycle Management functions and special projects as needed based on organizational priorities and business needs.

Requirements

Demonstrated experience working dental insurance accounts receivable required.
Experience with dental claim follow-up, denial resolution, corrected claims, reconsiderations, appeals, underpayments, and aging AR required.
Strong working knowledge of dental insurance reimbursement, payer requirements, claim adjudication, common denial reasons, timely filing requirements, and dental insurance terminology.
Experience interpreting dental EOBs/ERAs, payer responses, contractual adjustments, and reimbursement discrepancies.
Denticon experience strongly preferred. Candidates with significant dental insurance AR expertise and demonstrated ability to quickly learn complex practice management systems will also be considered.
Ability to independently research unfamiliar claim and reimbursement issues, determine appropriate action, and drive claims through resolution with minimal oversight.
Ability to recognize patterns and distinguish individual claim issues from recurring payer, process, configuration, or upstream problems.
Strong attention to detail and ability to manage a high-volume workload while maintaining accuracy.
Strong organizational, prioritization, and documentation skills.
Strong Excel skills, including the ability to organize, filter, reconcile, and analyze AR and reimbursement data.
Ability to communicate trends, barriers, and recommended actions clearly and effectively.
Ability to collaborate effectively across RCM, Operations, Payer Relations, Credentialing, clinical teams, and other functional areas.
Ability to work independently and effectively in a remote environment.

Skills

Dental insurance AR
Independent problem-solving
Sound judgment
Claim resolution
Denial management
Appeal submission
Underpayment identification
Trend analysis
Process improvement
Cross-functional collaboration
Excel proficiency
Documentation
Organization
Prioritization

Location

Remote

Work Type

Remote
Full-time

Experience Level

Mid-level

Salary/Compensations

$25/HR - $27/HR

Benefits

Flexible Health and Vision Insurance Plans
401(K) Retirement Plan with Matching
Generous Paid-Time Off (up to 3 weeks plus an annual 'you' day)
Exclusive In-house Dental Program
Extra Perks and Fringe Benefits
Incredible work environment with opportunity for growth

About the Company

PCDM is a modern practice environment designed for superior care and comfort, embracing cutting-edge technology in a soothing environment. We focus on patient experience, communication, and care. We are a supportive team that emphasizes health over sales, cultivating a warm culture without production quotas. We encourage and support growth in careers. We celebrate diversity and provide equal employment opportunities.

Equal Opportunity

PCDM provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression in terms of all conditions of employment. As an Equal Opportunity Employer, we are proud to promote a work environment where all differences are respected.