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About the Role
This is a high-impact leadership role focused on digital transformation in mortgage origination. You will drive delivery, performance, and direction for an established platform strategy, aligning with local and global priorities in a dynamic environment. Success requires experience in transforming mortgage origination processes using AI tools for straight-through processing.
Responsibilities
- Lead and mentor a team of high-performing SMEs, providing clear direction, support, and ongoing development.
- Drive delivery and execution across mortgage origination, ensuring targets are met and momentum is maintained.
- Steer priorities and make critical decisions to keep the function moving in the right direction.
- Manage and influence senior stakeholders locally and globally within a complex matrix environment.
- Champion digital transformation and continuous optimization across the mortgage origination journey.
Requirements
- Exceptional leadership capability with a proven track record in coaching and developing teams.
- Deep mortgage origination expertise.
- Experience in full end-to-end transformation of origination platforms.
- Demonstrated ability to operate and influence effectively in a global, matrix organization.
- Proven delivery focus – someone who drives outcomes, meets targets, and makes the right decisions.
- Comfortable engaging globally (including evening calls) and able to balance local priorities with global direction.
Skills
- AI enabled tools
- Mortgage origination transformation
- Straight through processing
- Stakeholder management
- Digital transformation
- Team leadership
- Coaching
- Mentoring
- Performance management
- Decision making
Location
- Australia
Work Type
- Full-time
Experience Level
- Leadership
Benefits
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About the Company
- ING is a modern and progressive organization that encourages individuality, inclusivity, and collaboration.
- We are committed to helping team members reach their full potential and are recognized as an Employer of Choice for Gender Equality.
- At ING, we aim to make life simpler and more rewarding for our customers, team members, and communities.
- We foster a fun, inclusive, and supportive culture where individuality is celebrated.
- ING is a place where growth is a promise, with opportunities for taking ownership of projects, thinking outside the box, and working with global colleagues.
- We are a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace.
- ING is Australia's most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025.
Equal Opportunity
- We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box.
- If you are interested but don’t meet all the criteria, we encourage you to apply.
- We are invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
- We provide support and adjustments during the recruitment process upon request.