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About the Role
Allergan Aesthetics, an AbbVie company, is seeking a high-energy, self-motivated individual to join their Inside Sales team in Austin, TX. This role supports existing field sales, operational, and marketing initiatives by building relationships with Healthcare Practices nationwide. The position requires a focus on phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives in a fast-paced, quota-driven environment.
Responsibilities
- Use inside sales techniques to ensure positive results with assigned healthcare professionals, offering product information, literature, and samples.
- Facilitate account management, including account planning, field resource coordination, customer education, and reporting.
- Establish a strong phone presence to build and maintain productive business relationships.
- Demonstrate clinical, technical, and presentation skills.
- Identify and drive opportunities to create access, programs, and processes that drive product demand.
- Engage targeted healthcare professionals in in-depth informational/promotional communications.
- Verify and complete required data entry, ensuring data integrity.
- Profile and manage targeted healthcare professionals to grow product volume.
- Maintain call productivity and metrics per goals.
- Manage daily sales call activity to optimize time and achieve objectives.
- Listen and respond appropriately to customer needs and questions.
- Maintain required product expertise, including competitive product knowledge.
- Complete product training and meet expectations to service customers.
- Travel as assigned for in-field vacancy coverage and/or national conferences.
- Demonstrate effectiveness working independently and in a team environment.
- Meet and exceed established daily and monthly call volume metrics.
- Introduce, establish, grow, and retain relationships with healthcare professionals.
- Process customer requests for product samples and literature programs accurately and professionally.
- Answer questions related to securing product samples and literature.
- Provide information on additional product resources, such as websites.
- Project a professional company image and establish ongoing relationships with clients.
- Display a positive attitude and customer focus, providing timely issue resolution.
- Manage call activity and phrasing in sync with approved best practices and compliance regulations.
- Maintain training material and stay current with updates.
- Communicate effectively and timely with the Inside Sales Manager.
- Safeguard patient privacy and confidentiality in accordance with HIPAA.
- Mentor and coach less experienced Inside Sales Representatives.
- Assist the team manager with escalations and complex issue management.
Requirements
- Bachelor’s degree or equivalent experience.
- Two or more years of relevant sales experience.
- Proven track record in direct selling.
- Proven track record of exceeding sales targets in an incentivized environment.
- Ability to work independently.
- Highly organized.
- Superior communication skills.
- Experience in the healthcare industry involving interaction with physicians, patients, etc. is preferred.
Skills
- Clinical techniques
- Understanding of medical terminology
- Professional phone etiquette
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Salesforce knowledge is preferred.
- Pronounce medical terms easily
- Engage with key targets to increase prescription knowledge and adherence
- Learn and assimilate information into practice
- Follow established best practices
- Expedient usage of database and other core tools
- Maintain strict quality control standards and performance monitoring
- Provide input on quality of calls, job aids, and targeted opportunities
- Follow established escalation pathways
- Partner with field sales, operations, and marketing to improve call center channel effectiveness
Location
- Austin, TX
Work Type
- Field based
- Hybrid
Experience Level
- Two or more years of relevant sales experience
Education Level
- Bachelor’s degree or equivalent experience
Salary/Compensations
- Compensation range described below is the range of possible base pay compensation.
- This job is eligible to participate in our short-term incentive programs.
Benefits
- Paid time off (vacation, holidays, sick)
- Medical/dental/vision insurance
- 401(k)
About the Company
- At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products.
- Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more.
- Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch.
Equal Opportunity
- AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
- Equal Opportunity Employer/Veterans/Disabled.
- US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
- US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html