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About the Role
Dime Commercial Bank (Dime) is hiring a Customer Service Associate (CSA) at its Long Island City Branch. The CSA will ensure accurate completion of customer requests and services, respond to inquiries promptly, and process routine bank transactions. Prior experience as a Universal Banker, Relationship Banker, Customer Service Associate/Representative, or Financial Service Associate is a plus.
Responsibilities
- Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
- Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
- Perform account services for all Dime customers.
- Respond to customer inquiries and provide in-depth knowledge of Dime products and services to offer appropriate solutions.
- Support business development efforts of the Branch Manager through in-branch sales, phone, and direct mailing campaigns.
- Report under the Bank Secrecy Act (BSA), including Currency Transaction Report (CTR), Suspicious Activity Report (SAR), and Dime internal Suspicious Activity Tracking Report.
- Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
- Maintain current knowledge of bank regulatory requirements.
- Identify opportunities for and service clients with consumer and commercial lending needs, referring them to the appropriate department.
- Make decisions within their authority (e.g., overdrafts, overrides, signature guarantees) in the absence of managers.
- Cross-train on both teller window and banking platform as required.
Requirements
- High School Diploma or equivalent required.
- Minimum 1 year retail banking experience required.
- Cash-handling experience preferred.
- Excellent customer service skills.
- Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
- Strong problem-solving skills to effectively uncover and resolve customer issues.
- Thorough understanding of compliance and record keeping requirements.
- Attach a recent resume.
Skills
- Customer Service
- Problem-solving
- PC Proficiency
- Network Proficiency
- E-Mail Proficiency
- Director Proficiency
- Internet Proficiency
- Word Processing
- Spreadsheet
- Transaction Research
- Compliance
- Record Keeping
Location
- Long Island City, Queens
Work Type
- Full-time
Experience Level
- 1 year retail banking experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $22 - $29 per hour
About the Company
- Dime Commercial Bank (Dime) is a financial institution.