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About the Role
The Caregiver Applicant Specialist works closely with the HHA Recruitment team, serving as the first point of contact for chosen caregivers to guide them through the application process efficiently. This role involves reviewing and processing incoming HHA applications and managing pending applications.
Responsibilities
- Guide chosen caregivers in submitting all required work and medical documentation via phone and in-person.
- Participate in orientation by meeting and greeting applicants, screening them, and providing necessary paperwork for employment.
- Follow up with unattended applicants to reschedule orientation dates and verify attendance for orientation and in-service classes.
- Assist with the formatting of policies, procedures, and other documents as necessary.
- Maintain open lines of communication with all applicants.
- Demonstrate service excellence and positive interpersonal relations.
- Complete intake, enrollment, and monitor ongoing Caregiver applications.
- Participate in in-service and orientations as requested.
- Ensure a high level of care for the caregivers.
- Coordinate and communicate with various staff in accordance with company policies.
- Ensure caseload retention and assist with growing the company’s referrals.
- Maintain HIPAA compliance and regulations.
Requirements
- Diploma from an accredited High School; GED equivalent.
- Experience working with database systems.
- An innate ability to internalize large amounts of information.
- Experience in HHAeXchange is a plus.
- Demonstrated exceptional customer service experience.
- Excellent verbal and written communication skills.
- Must be bilingual in Cantonese Chinese and Mandarin Chinese.
Skills
- Customer service
- Verbal communication
- Written communication
- Database systems
- HIPAA compliance
Location
- Fort Hamilton, Brooklyn
Work Type
- Full-time
- On-site
Education Level
- High School Diploma or GED equivalent
Benefits
- Health, dental, and vision insurance
- 401(k) with company match
- PTO and paid holidays
- Professional development opportunities
- Mission-driven work in an innovative healthcare space
About the Company
- True Care is a home healthcare provider with a mission to provide holistic, personalized care that empowers health and enriches lives.
- The company aims to create a nurturing environment where clients and their families feel heard, valued, and supported.
- True Care's professionals are described as caregivers and partners in pursuit of well-rounded wellness, focusing on open communication, collaboration, and respect.