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About the Role

As a Sales Associate, you will be energized by connecting with customers, delivering remarkable results, and helping people design products that fit their lifestyle and space. You’re approachable, positive, self-starting, and naturally build relationships that go beyond the transaction. You thrive in a fast-paced, customer-first environment where every interaction counts, adapting quickly, showing up with a positive mindset, and consistently representing the Lovesac brand with integrity.

Responsibilities

Greet clients with energy and optimism, actively selling while executing the Lovesac selling process, maintaining a strong personal quote pipeline, and consistently following up to drive conversion.
Drive results by building genuine connections that fuel loyalty, repeat business, and brand advocacy, while embracing change and new opportunities.
Own your customer journey end-to-end, using curiosity and adaptability to uncover needs, deliver exceptional service, and build lasting client relationships.
Demonstrate strong product knowledge while creating a fun, engaging experience—delivering compelling brand tours, meaningful education, and confidently closing sales.
Take ownership of your performance, operating with confidence, strong decision-making, and disciplined execution to consistently meet and exceed sales goals and KPIs.
Represent Lovesac’s values by contributing to an inclusive, respectful environment for all customers and teammates where belonging is real, diverse perspectives are valued, and everyone can do their best work.
Show up with accountability, flexibility, and a willingness to learn, grow, and take feedback.
Build authentic relationships through genuine connections and everyday interactions that strengthen brand awareness.
Support daily store operations, opening/closing, inventory, visual standards, and promotions, while upholding brand standards and using store systems and data to prioritize work and drive efficient, customer-focused execution.
Deliver on brand standards, safety, and policies in a way that feels approachable and customer-first, while contributing to a positive team environment and protecting the business.
Take on additional priorities and special projects to keep the store, team, and brand continuing to grow.

Requirements

18 years of age or older.
Minimum of 1 year of experience in a retail or customer service role.
Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems.
Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property.
Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Ability to stand and walk for extended periods, up to 8 hours per shift.
Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position and be able to assemble furniture while working on the selling floor.
This position regularly requires the following actions: bending, twisting, kneeling, reaching, stooping, crawling, and climbing.
Conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required).

Skills

Sales
Customer Experience
Relationship Building
Product Knowledge
Communication
Adaptability
Decision-making
Accountability
Flexibility
Learning
Operational Excellence
Technology Utilization

Location

Walden Galleria - Buffalo, NY

Work Type

Part Time

Experience Level

1 year of experience in a retail or customer service role

Education Level

High School

Salary/Compensations

$17.60 - $19.59 Hourly

Benefits

Performance Based Quarterly Bonus
Competitive Hourly Wage
401(k) with Company Match
Legal and ID Theft plans
Paid Time Off & Holiday Pay
Associate Resource Groups
Lovesac Gives Back
Verizon Employee Discounts
Employee Assistance Program (EAP)
Access to discounted Health Benefits
Wellness and Gym discount
Up to 26 hours of paid time off within our fiscal calendar year.
Paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week.
Paid sick and safe leave (in certain jurisdictions).
Paid 1 1/2 times their regular rate for any hours worked on holidays.

About the Company

Lovesac is a fast-growing, design-driven furniture brand on a mission to help people live more comfortably.
We create innovative, adaptable furniture, like our iconic Sacs and endlessly customizable Sactionals, that’s built to evolve with our customers’ lives.
Washable, reconfigurable, and here for life, our products deliver Total Comfort™ without compromising on style or sustainability.
We’re ambitious, human-centered, and driven to win the right way.
At Lovesac, we think big, move fast, and hold ourselves to high standards—what we call Top Ambition—while leading with care, empathy, and purpose—because Love Matters.
We believe great results come from empowered teams, strong relationships, and a shared commitment to making a positive impact on our customers and each other.

Equal Opportunity

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.
Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates and employees with disabilities, protected medical conditions, and religious beliefs.
If you need an accommodation during the application or interview process, please reach out to us at: accommodations@lovesac.com.