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About the Role
Own the technical relationship and drive revenue with the largest customers across the Eastern US, from discovery through pilot, expansion, and ongoing success. This strategic role involves understanding customer objectives, architecting solutions, and managing hands-on evaluations. Solutions Engineers act as customer champions, accelerating growth and providing front-line product feedback.
Responsibilities
- Lead full cycle product evaluations, design proofs of concept, and run pilots.
- Drive adoption, identify new use cases, and align technical objectives with revenue outcomes.
- Integrate the platform into existing workflows, adapting for specific deployment needs.
- Diagnose and resolve customer technical issues, and advocate for new features.
- Translate customer patterns into actionable product feedback.
Requirements
- Ability to travel up to 50%
- Hybrid schedule for employees in NYC office footprint
Skills
- Technical customer-facing experience
- Partnering with AEs to support customer lifecycle
- Leading complex, technical enterprise deal cycles
- Building champions and multi-threading across technical stakeholders
- Coding, scripting, and debugging integrations
- Presenting to technical audiences
- Understanding of modern dev stack (Git workflows, CI/CD, testing, deployment)
- Problem-solving and clear communication
Location
- Eastern US
- NYC
Work Type
- Hybrid
Experience Level
- 3-4+ years in a technical customer-facing role
Education Level
- CS degree or equivalent technical foundation
About the Company
- Factory is a fast-moving startup selling to sophisticated buyers.