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About the Role
Auror is seeking a Solutions Engineer to join their expanding recognition technology product portfolio, including License Plate Recognition (LPR) and Auror Subject Recognition (ASR). This customer-facing technical role involves pre-sales engineering, proof-of-concept design, and ongoing technical advisory, translating customer needs into technical solutions and ensuring successful deployments.
Responsibilities
- Join sales calls as the technical subject matter expert for LPR and ASR, handling product deep-dives, capability questions, and technical objections.
- Run technical discovery sessions to understand customer environments, existing infrastructure, and integration requirements.
- Scope solutions accurately, identifying risks or constraints early.
- Produce technical documentation and implementation plans, including integration guides, third-party hardware compatibility requirements, and site assessment summaries.
- Deliver tailored demonstrations of Auror's Core product and LPR / ASR solutions to diverse audiences.
- Design proof-of-concept scope and success criteria, including hardware, network conditions, and use case alignment.
- Track and report on PoC outcomes, synthesizing findings for stakeholders and feeding learnings back into future processes.
- Serve as a trusted technical advisor to prospects and existing customers, fielding questions about system architecture, data handling, privacy, and integration pathways.
- Guide existing customers through technical requirements for expansion, covering placement, network configuration, lighting, and data flows.
- Translate customer technical requirements into clear briefs for the Product and Deployment teams.
- Work closely with Product to surface recurring technical objections, capability gaps, and customer feedback.
- Partner with Customer Success to hand off technical context cleanly and stay engaged as new technical needs surface.
- Act as the sales team's technical backup through the deal cycle, unblocking objections and building customer confidence.
- Feed insights from the field into Sales enablement materials and product positioning.
- Build a strong, collaborative relationship with the Technical Project Management team to ensure successful deployments.
Requirements
- Hands-on experience in a technical pre-sales, solutions engineering, or technical implementation role with facial recognition, LPR, CCTV, or physical security technology.
- Comfortable discussing IT infrastructure at a high level and assessing technology fit within existing customer environments.
- Ability to flag practical requirements like Linux fundamentals or mobile device compatibility.
- Structured approach to problem-solving, gathering information methodically and identifying root causes.
- Comfortable with ambiguity and able to prioritize across multiple concurrent customers and opportunities.
- Takes privacy and ethical use of technology seriously, and confident discussing data handling, retention policies, and responsible AI.
- Self-starter who improves systems, such as documentation or addressing repeated questions.
- Working understanding of retail case management software and how Auror drives value.
- Demonstrates strong alignment to Auror's Guiding Principles.
Skills
- Pre-Sales Engineering
- Solutions Engineering
- Technical Advisory
- Proof-of-Concept Design
- Product Demonstrations
- Technical Documentation
- Implementation Planning
- Integration Guides
- Hardware Compatibility Assessment
- Site Assessment
- System Architecture
- Data Handling
- Privacy
- IT Infrastructure Assessment
- Linux Fundamentals
- Mobile Device Compatibility
- Problem-Solving
- Prioritization
- Ethical Technology Use
- Retail Case Management Software
Location
- US
- Canada
- Australia
- New Zealand
- UK
Work Type
- Full-time
Experience Level
- Depending on level of experience
Salary/Compensations
- $139,000 - $165,000 USD
Benefits
- Competitive salary range
- Annual bonus ($5,500)
- Employee share scheme
- Healthy work/life blend
- Friday afternoons off
- Wellness Days
- Up to $500 for expert wellness sessions annually
- Health care plan (Medical, Dental & Vision) with 100% employer coverage for individuals
- Comprehensive paid parental leave (12 weeks for birth parents, 6 weeks for non-birth parents)
- Support for personal growth (courses, conferences, events)
- Regular team lunches and social events during work hours
About the Company
- Auror empowers the retail industry to tackle theft and Organised Retail Crime, a $150 Billion problem globally.
- Founded in New Zealand 12 years ago, Auror works with leading retailers across the US, Canada, Australia, New Zealand, and the UK.
- Auror's mission is to reduce violent retail crime by 50% in 5 years.
- The company is embracing AI to enhance impact in areas like trend detection, customer support, and internal workflows.
- Auror is committed to responsibly incorporating AI into its work and products.
Equal Opportunity
- With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.