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About the Role

The Broadway Subscription Specialist is responsible for providing exceptional sales and service to guests across the 24 cities in the Broadway Across America network. This role manages day-to-day ticketing needs, builds lasting customer relationships, and supports business growth through outstanding guest service. The ideal candidate is organized, adaptable, and comfortable working in a fast-paced environment, providing accurate, efficient, and consistent service across phone, email, and chat while maintaining a positive, respectful, and supportive attitude.

Responsibilities

• Provide exceptional guest service via phone, email, and chat.
• Process ticket sales and transactions using multiple ticketing systems, including Archtics and Tessitura.
• Respond to guest inquiries and resolve concerns in a timely and professional manner.
• Conduct outbound calls related to unrenewed accounts, show or date changes, cancellations, payment declines, renewal deadlines, priority offers, guest surveys, and follow-ups.
• Proofread guest communications and promotional materials for accuracy.
• Review and update website content and perform data entry.
• Print, fulfill, and mail tickets as needed.
• Maintain accurate customer records and databases.
• Participate in team meetings, training sessions, and professional development activities.
• Support the ongoing improvement and organization of the Service Center.
• Complete special projects and other duties as assigned by the Service Center Manager or Supervisor.

Requirements

• High school diploma or equivalent required.
• Prior box office or ticketing experience preferred.
• Experience with ticketing systems, including Archtics or Tessitura, preferred.
• Basic computer proficiency and ability to learn multiple systems.
• Strong written and verbal communication skills.
• Critical thinking and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work effectively both independently and as part of a team.
• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Skills

• Guest Service: Demonstrates patience, active listening, empathy, and strong conflict-resolution skills.
• Adaptability: Responds effectively to changing priorities, unexpected circumstances, and fluctuating workloads.
• Teamwork: Builds positive working relationships, supports coworkers, and contributes to collaborative problem-solving.
• Communication: Communicates clearly and professionally with guests and colleagues.
• Accountability: Demonstrates punctuality, reliability, and a commitment to delivering consistent service.
• Strong communication and active listening skills.
• The ability to remain calm and solution-focused in challenging situations.
• A collaborative, positive attitude and willingness to support your team.
• The ability to adapt to changing priorities while maintaining accuracy and professionalism.

Location

• NYC
• SLC

Work Type

• Full-time

Experience Level

• Schedule flexibility may be available with seniority.

Education Level

• High school diploma or equivalent required.

Salary/Compensations

• NYC: $25.00/hour
• SLC: $23.00/hour

Benefits

• Vacation and Holiday Pay
• Health & welfare benefits
• 401(k) retirement plan

About the Company

• The John Gore Organization (JGO) is a leading presenter, distributor, and marketer of Broadway theater worldwide.
• Led by owner John Gore, a record 27-time Tony Award winner and Emmy Award recipient, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com, Group Sales Box Office, and Broadway Brands.
• JGO presents live theater in more than 45 cities across North America, as well as on Broadway, Off-Broadway, London’s West End, Japan, and China.
• Its productions have earned Tony Awards in every producing category, along with numerous Drama League, Drama Desk, and Olivier Awards.
• The organization is committed to expanding access to the arts and supporting theater education initiatives that inspire and develop the next generation of artists, audiences, and industry leaders.
• John Gore also oversees John Gore Studios, a British film and television studio dedicated to preserving iconic heritage IP and championing new storytelling.
• We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth.

Equal Opportunity

• The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws.