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About the Role

Manulife is seeking an experienced Manager / Senior Manager, AI Model Risk & Operational Risk Oversight to provide independent second-line oversight and challenge of AI-enabled solutions across the enterprise. This role sits at the intersection of AI, technology, and risk management, helping ensure that AI-related model risks and operational risks are effectively identified, assessed, monitored, and governed. The successful candidate will partner with business, technology, data science, and governance stakeholders to provide credible challenge, influence risk-informed decision-making, and support the responsible adoption of emerging technologies, including Generative AI and Agentic AI. This is a unique opportunity to shape the future of AI risk governance while developing deep expertise in one of the fastest-growing areas of enterprise risk management.

Responsibilities

Provide independent second-line oversight and challenge of AI model risks and operational risks associated with AI-enabled solutions, platforms, and business processes.
Review and assess medium- and high-risk AI use cases, ensuring risks are appropriately identified, evaluated, mitigated, monitored, and escalated.
Evaluate AI governance, model risk management practices, operational controls, monitoring programs, incident management activities, and regulatory compliance processes.
Assess risks associated with machine learning models, Generative AI, large language models, foundation models, third-party AI services, and Agentic AI solutions.
Review operational resilience, technology risk, third-party risk, change management, access controls, and incident response processes supporting AI solutions.
Conduct thematic reviews to identify emerging risks, recurring control weaknesses, governance gaps, and systemic issues across AI portfolios.
Develop and communicate independent risk opinions, oversight assessments, executive reporting, and committee materials.
Provide effective challenge to business, technology, data science, and governance stakeholders while maintaining clear second-line independence.
Support the evolution of AI Model Risk Management and Operational Risk Management frameworks, standards, methodologies, and governance practices.
Monitor emerging industry trends, regulatory developments, and leading practices related to AI, technology risk, and responsible AI.

Requirements

7+ years of relevant experience for Manager-level candidates or 10+ years for Senior Manager-level candidates.
Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Statistics, Mathematics, Engineering, Risk Management, Business, or a related discipline.
Experience in Operational Risk, Technology Risk, Model Risk Management, Enterprise Risk Management, Internal Audit, Compliance, or related risk functions.
Experience assessing or overseeing AI, machine learning, advanced analytics, or technology-enabled solutions.
Strong understanding of risk management frameworks, governance practices, control environments, and regulatory requirements within a regulated industry.
Demonstrated ability to influence senior stakeholders and provide independent challenge on complex risk matters.
Strong written, verbal, analytical, and presentation skills.
Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

Skills

AI
Model Risk Management
Operational Risk
Generative AI
Agentic AI
Machine learning
Large language models
Foundation models
Third-party AI services
Operational resilience
Technology risk
Third-party risk
Change management
Access controls
Incident response
Python
SQL
Analytics tools
Machine learning environments

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Manager / Senior Manager
7+ years
10+ years

Education Level

Bachelor's degree in Computer Science, Data Science, Artificial Intelligence, Statistics, Mathematics, Engineering, Risk Management, Business, or a related discipline.

Salary/Compensations

$113,000.00 CAD - $163,000.00 CAD

Benefits

Opportunity to learn and grow your career.
Flexible environment where well-being and inclusion are prioritized.
Support in shaping the future.
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage.
Adoption/surrogacy and wellness benefits.
Employee/family assistance plans.
Retirement savings plans (including pension and a global share ownership plan with employer matching contributions).
Financial education and counseling resources.
Generous paid time off program (holidays, vacation, personal, and sick days).
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
Visit https://www.manulife.com/en/about/our-story.html for more information.

Equal Opportunity

Manulife is an Equal Opportunity Employer.
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.