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About the Role
The Senior Specialist will support Account Status Inquiry (ASI) as a data-driven product manager focused on understanding customer usage, evaluating product performance, and translating insights into product actions. This role will analyze ASI adoption across regions, customers, segments, and use cases to identify growth opportunities, product improvements, and customer value drivers. The specialist will partner with regional, sales, engineering, and customer success teams to strengthen ASI reporting, support adoption, develop product documentation, and contribute to data-backed business cases for future enhancements. This role will help improve visibility into ASI utilization, identify underpenetrated customer and regional opportunities, and support roadmap decisions that drive adoption, customer value, and product growth.
Responsibilities
- Develop strong product knowledge of Account Status Inquiry and the broader Attribute & Insights suite of products, including customer use cases, product rules, transaction flows, and value drivers.
- Analyze ASI usage, transaction trends, customer behavior, regional performance, and segment-level adoption to identify growth opportunities, product improvement areas, and customer value drivers.
- Build and maintain KPI reporting and performance summaries that clearly communicate ASI usage, adoption, revenue opportunities, customer impact, and product performance trends.
- Translate data insights into product requirements, enhancement recommendations, business cases, best-practice use cases, and customer-facing value narratives.
- Support customer, regional, partner, and internal product/sales inquiries by using product knowledge and data analysis to diagnose trends, answer questions, and recommend next steps.
- Collaborate with cross-functional teams to support successful product launches, enhancement delivery, reporting improvements, and operational readiness.
- Create and maintain product documentation, best practices, sales materials, operational processes, and customer enablement content.
Requirements
- Experience in product management, payments, financial services, analytics, or a related field.
- Demonstrated experience analyzing transaction-level, customer, and usage data to inform product strategy.
- Strong analytical and problem-solving skills.
- Intellectual curiosity.
- Ability to translate complex data into actionable product insights.
- Experience analyzing transaction-level, customer, or usage data to identify trends, anomalies, growth opportunities, and product improvement areas.
- Ability to define product KPIs, build performance reporting, and communicate insights that inform product decisions and stakeholder discussions.
- Familiarity with statistical analysis or data science techniques, including trend analysis, segmentation, hypothesis testing, and data-driven decision making.
- Product management mindset with the ability to connect customer needs, product capabilities, usage trends, and business outcomes.
- Excellent written, verbal, and presentation skills, with the ability to translate complex data and product topics for business and technical audiences.
- Knowledge of transaction processing, card-not-present payments, authorization flows, or network products is a plus.
Skills
- SQL
- Advanced Excel
- Power BI
- Tableau
Location
- Toronto, Canada
- Vancouver, Canada
Work Type
- Onsite
Experience Level
- Senior
Salary/Compensations
- $94,000 - $138,000 CAD
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
- Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, powers financial inclusion, prevents crime and makes some of the most seamless experiences possible.
- The Attributes & Insights team drives the development and management of products, programs, and services focused on deterministic attribute verification.
- The team delivers significant value across the ecosystem, helping to combat new fraud and address regulatory requirements.
- Our vision is to deliver a single, rail-agnostic platform and a real-time suite of solutions.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
- Do not include any medical or health information in this email.
- The Reasonable Accommodations team will respond to your email promptly.