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About the Role

Cornell University Information Technology organization is seeking an Administrative Assistant to join our collaborative administrative support team. In this role, you will provide high-level administrative support to senior leaders within the Office of the Chief Information Officer (CIO), helping advance strategic initiatives that support technology, innovation, artificial intelligence, cybersecurity, customer experience, and enterprise services across the university. You will play a vital role in ensuring operations run smoothly by coordinating complex schedules, organizing events, managing communications, supporting recruitment efforts, and delivering outstanding service to a diverse community of stakeholders.

Responsibilities

Coordinate complex calendars, schedules, and meeting logistics for senior leadership.
Coordinate and track meetings involving university leadership, internal teams, and external partners.
Anticipate administrative needs by proactively preparing leaders for meetings, events, and projects.
Direct communications and information flow, ensuring urgent and sensitive matters receive timely attention.
Coordinate department meetings, special events, workshops, and conferences, including the biannual Emerging Tech Dialogues event.
Provide exceptional customer service to employees, visitors, candidates, vendors, and stakeholders.
Support onboarding and offboarding activities for employees.
Handle confidential and sensitive information with professionalism and discretion.
Serve as backup support for other administrative team members as needed.
Arrange complex domestic and international travel for staff, candidates, visitors, and vendors.
Develop detailed itineraries and campus visit schedules.
Coordinate candidate visits and recruitment-related travel logistics.
Process travel reimbursements and assist travelers with policy guidance.
Purchase office supplies, equipment, software, and business-related resources.
Coordinate conference registrations, training programs, and software license renewals.
Maintain inventories and monitor purchasing activity.
Work with vendors and university partners to resolve procurement-related issues.
Support a welcoming, productive, and well-equipped workplace environment.
Coordinate interview schedules and candidate communications.
Partner with hiring managers to support recruitment activities.
Create comprehensive candidate itineraries and oversee interview logistics.
Serve as a point of contact for candidates throughout the hiring process.
Ensure a positive, professional, and inclusive candidate experience.
Provide backup support for building coordination activities.
Receive and distribute deliveries and packages.
Assist with building access, security, and emergency communication protocols.
Help maintain safe and professional work environments.
Participate in special projects and departmental initiatives.
Complete required university compliance training.
Contribute to a collaborative and service-oriented team culture.

Requirements

A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
Associate degree and two to four years of relevant experience, or an equivalent combination of education and experience.
Minimum of two years of experience providing high-level administrative support to executive-level leaders, preferably involving the coordination and management of administrative office operations and activities.
Demonstrated ability to interact effectively with a diverse range of individuals in a professional, diplomatic, and customer-focused manner.
Proven ability to handle highly sensitive and confidential information with discretion, sound judgment, and professionalism.
Excellent organizational, time management, and prioritization skills, with the ability to manage multiple competing priorities and meet deadlines in a fast-paced environment.
Demonstrated ability to work independently with minimal supervision while also collaborating effectively as part of a team.
Strong critical thinking, problem-solving, and decision-making skills, with the ability to exercise independent judgment and initiative.
Excellent verbal and written communication skills, including experience preparing professional correspondence, reports, presentations, and other written materials.
Demonstrated proficiency with Microsoft 365 applications, including Word, Excel, Outlook (email and calendar), Teams, and Zoom.
Experience using word processing, spreadsheet, database, presentation, and collaboration software.
Ability and willingness to learn new technologies, software applications, and business systems as required.
Strong attention to detail and commitment to accuracy.
Ability to develop and maintain a working knowledge of the IT organization to effectively respond to and appropriately direct inquiries.
Must be professional, collaborative, positive, self-motivated, adaptable, and customer service oriented.
Ability to work on-site at least three days per week.
Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.
Experience supporting senior leaders within a higher education, technology, or similarly complex organizational environment.
Experience coordinating recruitment activities and supporting hiring processes.
Proficiency with Cornell business systems, including Concur, eShop, and the PCard submission system.
Experience coordinating complex travel arrangements, events, meetings, and special projects.
Experience serving in a building coordinator, facilities liaison, or related administrative support role.

Skills

Microsoft 365 applications (Word, Excel, Outlook, Teams, Zoom)
Word processing software
Spreadsheet software
Database software
Presentation software
Collaboration software
Customer service
Communication (verbal and written)
Organizational skills
Time management
Prioritization
Problem-solving
Critical thinking
Independent work
Team collaboration
Attention to detail
Adaptability
Professionalism
Diplomacy

Location

On-campus

Work Type

Hybrid

Experience Level

2-4 years relevant experience
Minimum 2 years of high-level administrative support to executive-level leaders

Education Level

Associate degree

Salary/Compensations

$26.41 - $30.69 per hour

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays (Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, winter break from December 25-January 1)
Two additional floating holidays
Tuition-free Extramural Study
Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program

About the Company

Information Technology (IT) is a strategic enabler for many functions at Cornell University, with staff located across colleges, administrative units, and campuses throughout the institution.
While comprised of many organizations, IT operates as one partnering closely with faculty, staff, and students to support teaching, research, and business operations.
By being embedded where the Cornell community is, IT is well positioned to provide support ranging from day‑to‑day needs to large, complex initiatives that advance major academic, research, and operational objectives across the university.
Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

Equal Opportunity

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.
We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.
Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act.
We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.