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About the Role
Independently leads projects within Default Servicing (Customer Asset Management - CAM) and represents these areas in high-visibility cross-functional projects.
Responsibilities
- Serve as a senior resource in a defined area of CAM, representing business practices and interests in projects with stakeholders.
- Interact with business partners across multiple platforms to leverage technology and system enhancements, representing inclusive default servicing needs.
- Develop and produce mid-complexity departmental reports and analyses, including strategy, historical, workflow, and financial analyses.
- Conduct complex analysis and judgment-based work across multiple disciplines to support CAM decisions.
- Perform complex data review, research, and reconciliation for assigned CAM areas.
- Lead the drafting and editing of procedures for assigned CAM functional areas.
- Lead support for departmental audits, including user certifications and compliance testing.
- Manage the planning, testing, and implementation of new projects, systems, products, and regulatory changes impacting CAM teams.
- Lead departmental system support, coordinating with internal business partners, external vendors, and Technology to address issues.
- Provide functional system knowledge to colleagues within CAM.
- Understand and adhere to the Company’s risk and regulatory standards, policies, and controls.
- Identify risk-related issues needing escalation to management.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of audit points and regulatory issues.
- Complete other related duties as assigned.
Requirements
- Bachelor’s degree and a minimum of 2 years’ related experience, or a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years’ related experience.
- Experience in collections and/or default servicing.
- Strong analytical skills.
- Strong organizational skills.
- Proficiency with personal computers and pertinent word processing and spreadsheet software.
- Strong verbal and written communication skills.
Skills
- Analytical skills
- Organizational skills
- Word processing software
- Spreadsheet software
- Verbal communication skills
- Written communication skills
Location
- Getzville, New York, United States of America
Work Type
- Full-time
Experience Level
- Minimum of 2 years’ related experience
- Minimum of 6 years’ higher education and/or work experience
Education Level
- Bachelor’s degree
Salary/Compensations
- $62,200.00 - $103,600.00 Annual (USD)
About the Company
- M&T Bank is committed to fair, competitive, and market-informed pay for our employees.