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About the Role
The Sales Manager leads a team of sellers to drive the customer experience and achieve all sales targets while providing an engaging employment experience.
Responsibilities
- Achieve sales targets for the area of responsibility
- Achieve customer service targets and resolve difficult customer issues
- Recruit, select, hire and on-board the best talent
- Lead, motivate, and retain a team of high-performing employees
- Work in collaboration with other store managers to deliver seamless sales/service to customers
- Communicate standards, parameters and performance goals to employees and provide coaching to behaviours that help achieve success
- Model leadership behaviours that promote a culture of open communication, employee development and trust
- Maintain all Health & Safety practices to code
- Oversee Designated Sales Associate / Designated Sales Consultant (DSA/DSC) program within the areas assigned; partner with vendor on PKs, goals, etc.
- Recognize and reward extraordinary performance; give feedback and develop performance improvement plans for underperforming employees
- Lead team to develop, maintain and grow an active store client base
- Implement customer relationship and Loyalty management programming
- Serve as manager-in-charge (MIC) of the store as required
- Maintain high standards of merchandise presentation at all times
- Regularly evaluate inventory performance and develop strategies for improvement
- Participate in and influence the development of store seasonal plans
- Identify opportunities to drive business
- Manage payroll expense while offering appropriate levels of coverage at all times to meet business needs
- Maintain day-to-day operational awareness of leased businesses within area to ensure seamless customer service
- Comply with all Health & Safety policies and requirements
- Ensure compliance with privacy policies, regulations, and cyber security measures.
Requirements
- 5 + years supervisory experience with accountability for driving sales
- Proven track record of exceeding sales and profit targets
- Early adopter / change initiator
- Retail selling experience in a luxury environment preferred.
- Entrepreneurial spirit
Experience Level
- 5+ years supervisory experience
Salary/Compensations
- $63,700.00 - $107,000.00 per year
Benefits
- Competitive total compensation
- Generous employee discount
- Pension
- Health & dental benefits
- Tuition assistance
- Continuous learning and development
- Pension matching
- Incentives
About the Company
- Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow.
- From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
Equal Opportunity
- Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
- Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
- If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
- All requests are confidential and used only to meet candidate needs.