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About the Role

Lead the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborate with cross-functional teams to optimize customer experience, design and drive implementation of multi-platform solutions, and optimize existing products to drive KPIs and KRIs. Employ User Centered Design and Design Thinking methodologies to bring world-class products to market. Develop product strategy, vision, and goals, ensuring strategic alignment across the product and its stakeholders.

Responsibilities

Independently leverage research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Lead team and stakeholders to envision, define, and translate product and experience opportunities into initiatives and drive execution strategy.
Shepherd highly complex, integrated, and strategic product and experience opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs.
Drive, quantify, and defend product and experience investments through Business Case artifacts and hypotheses, communicating the value proposition.
Continuously leverage expert data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs; share best practices.
Guide team to generate meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform product and experience improvements; ensure applicable improvements are implemented.
Set the standard for preparing compelling presentations and other forms of communication to convey complex concepts to a diverse audience, including senior leadership.
Facilitate product definition, concept, and collaboration sessions to coordinate discovery, development, delivery, and validation activities, as well as to mitigate risks and dependencies.
Conduct internal and external research and situational analysis to identify and apply industry best practices and trends to increase product effectiveness.
Actively manage ambiguity, influence others to bring in 'big picture' thinking, and drive clarity, solutions, and execution plans among team and stakeholders.
Maintain and apply expert knowledge of the business, technology, UX, and relevant experiences and processes, and an expert understanding of Product Management.
Consistently provide guidance and mentoring to team members, act as an escalation point, and ensure issues are resolved.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards.
Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership.

Skills

In-depth experience maintaining or managing authentication, credential, identity verification or recovery experiences for call centers, websites, and mobile apps including assessing performance and usability while fulfilling necessary security protections.
Ability to identify high-impact opportunities within authentication and identity management, translating complex challenges into a compelling and clear product vision that drives strategic initiatives.
Detailed familiarity with authentication and identity management industry best practices, emerging trends, and regulatory considerations.
Experience managing models that support authentication and identity management or fraud impacts.
Thorough familiarity with challenges like fraud prevention, security requirements, data and analytics, and solution scalability.
Proven experience managing the full lifecycle of digital products, from identifying the problem and creating the experience to deploying and iterating in production.
Exceptional ability to rapidly assess and resolve complex problems.
Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical stakeholders (business, marketing, compliance, executives).
Current or prior operational experience in Security Specialist (MSAS), Authentication Consult, Profile Recovery, Complaints, Fraud Operations.
US military experience gained through military service or gained as a military spouse / domestic partner.

Location

San Antonio, TX
Plano, TX
Phoenix, AZ
Colorado Springs, CO
Charlotte, NC
Tampa, FL

Work Type

Hybrid (4 days in office)
Remote (for active-duty military spouses)

Experience Level

8 years Digital/Technology Product Management experience
6 years Digital/Technology Product Management experience (with Advanced degree)

Education Level

Bachelor's degree
Advanced degree

Salary/Compensations

$143,320 - $273,930

Benefits

Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays
16 paid volunteer hours
Various wellness programs
Career path planning
Continuing education

About the Company

USAA's mission is to empower members to achieve financial security through highly competitive products, exceptional service and trusted advice.
USAA seeks to be the #1 choice for the military community and their families.
USAA's core values are honesty, integrity, loyalty and service.
USAA is proud to support active-duty military spouses.

Equal Opportunity

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.