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About the Role

U.S. Bank is seeking a Global Head of Custody Operations to oversee the front-to-back operational integrity of the firm's custody and asset servicing platform. This senior leadership role leads a global team responsible for the safekeeping and servicing of client assets across multiple markets, currencies, and asset classes. The individual will also provide strategic oversight of the firm's sub-custodian network and drive operating-model transformation towards real-time, exception-based management with automation and AI.

Responsibilities

Develop and execute the operational strategy and strategic vision for custody operations, aligning with business goals, client commitments, and evolving regulatory requirements.
Lead the transition from batch-based processing to real-time exception management, redesigning workflows to meet compressed settlement timelines.
Drive digital transformation—leveraging RPA, workflow automation, cloud, AI-driven data intelligence, and ISO 20022 messaging—to raise straight-through-processing (STP) rates and reduce manual intervention.
Evaluate emerging capabilities including DTCC modernization, asset custody and tokenization, and shape the firm's readiness posture as the market matures.
Align the function to clear leadership pillars spanning client service, financial discipline, workforce strategy, operational resilience, and risk-controlled execution.
Oversee accurate and timely processing of securities settlements, corporate actions, dividend/income collection, proxy voting, and account reconciliation across global markets.
Manage settlement fails, partial settlement, and CSDR penalty exposure through disciplined pre-settlement matching and affirmation practices.
Ensure robust position keeping and safekeeping controls, including omnibus/segregated account structures and 100% asset segregation.
Provide oversight of Global Network Management, including sub-custodian relationships, network governance, and market resiliency.
Own the operational client experience, including service recovery, root-cause resolution, and disciplined management of significant client escalations.
Identify, assess, and mitigate operational, transaction, compliance, and credit risk within the custody business, maintaining a pristine control environment.
Ensure compliance with applicable regulations and industry standards (OCC custody guidance, DTC/DTCC operational arrangements, CSDR settlement discipline).
Own regulatory reporting obligations and support examinations, audits, and industry initiatives.
Ensure operational resiliency through robust business continuity, disaster recovery, crisis management, and third-party contingency programs.
Monitor and refine KPIs and SLAs to track operational efficiency and effectiveness.
Use operational metrics, volume forecasts, productivity analytics, and capacity models to inform resource allocation, service commitments, and investment priorities.
Lead, mentor, and develop a high-performing global team, fostering a culture of accountability, collaboration, ownership, and continuous improvement.
Drive workforce strategy, location strategy, capacity management, succession planning, and employee engagement across a geographically distributed workforce.
Build leadership depth by developing managers, clarifying ownership, and ensuring the operating model can scale with forecasted client, transaction, and regulatory demand.
Build and maintain strong relationships with clients, investment managers, and business stakeholders.
Manage the global sub-custodian network and third-party service providers, including due diligence, contract governance, and performance oversight.
Form strategic partnerships with solution providers and cultivate relationships across the market ecosystem—banks, custodians, and regulatory bodies.
Manage operational budgets, expense discipline, sourcing decisions, productivity initiatives, and vendor performance to ensure scalable support for business growth.
Stay abreast of industry best practices, regulatory changes, and market developments, and contribute to relevant industry committees and forums.

Requirements

15+ years of financial services experience, preferably in operations within an investment bank, asset manager, or custodian bank, with at least 10 years in leadership (including managing managers).
Deep expertise across securities processing, settlement, corporate actions, income/tax processing, and other custody functions.
Strong knowledge of relevant regulations and industry best practices (OCC, DTC/DTCC, CSDR, and global market practice).
Demonstrated experience leading transformation and automation programs to achieve process simplification, scalability, and better risk management.
Experience managing operational budgets, workforce plans, capacity models, sourcing decisions, and productivity programs in a large-scale operations environment.
Proven track record across operations, risk, compliance, and technology, with experience managing sub-custodian and third-party relationships.
Experience operating in a compressed, high-risk, deadline-driven environment with the ability to manage concurrent priorities.
Excellent communication, leadership, and stakeholder-management skills with executive presence and a client-centric mindset.
Strong analytical, problem-solving, and decision-making capabilities.
A strategic thinker who can connect technology investments to business growth and competitive advantage.
An influential executive who builds trust and credibility with senior leaders and stakeholders.
A transformational leader capable of driving large-scale change in dynamic and complex environments.
A collaborative partner who balances innovation, risk management, and disciplined execution.
A talent developer committed to building strong teams and future leadership pipelines.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Skills

RPA
workflow automation
cloud
AI-driven data intelligence
ISO 20022 messaging
DTCC modernization
asset custody
tokenization
securities settlements
corporate actions
dividend/income collection
proxy voting
account reconciliation
settlement fails management
CSDR penalty exposure management
position keeping
safekeeping controls
Global Network Management
sub-custodian relationship management
operational client experience management
risk mitigation
transaction risk management
compliance risk management
credit risk management
regulatory compliance
OCC custody guidance
DTC/DTCC operational arrangements
CSDR settlement discipline
regulatory reporting
operational resiliency
business continuity planning
disaster recovery planning
crisis management
third-party contingency planning
KPI monitoring
SLA tracking
operational efficiency
operational effectiveness
metrics analysis
volume forecasting
productivity analytics
capacity modeling
resource allocation
service commitment management
investment prioritization
team leadership
mentoring
talent development
accountability
collaboration
ownership
continuous improvement
workforce strategy
location strategy
capacity management
succession planning
employee engagement
client relationship management
investment manager relationship management
business stakeholder relationship management
third-party service provider management
due diligence
contract governance
performance oversight
strategic partnerships
budget management
expense discipline
sourcing decisions
productivity initiatives
vendor performance management
industry best practices
regulatory change management
market development analysis
industry committee participation
executive presence
client-centric mindset
analytical skills
problem-solving skills
decision-making skills
business acumen
influencing skills
empowerment
change management
outcome driven
talent management

Location

U.S. Bank

Work Type

Full-time

Experience Level

Senior leadership
15+ years of financial services experience
at least 10 years in leadership (including managing managers)

Salary/Compensations

$238,765.00 - $280,900.00

Benefits

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

About the Company

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential.
A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.
Try new things, learn new skills and discover what you excel at—all from Day One.

Equal Opportunity

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance.
U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA).
In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.