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About the Role
Drive the growth and adoption of AI products by leveraging technical expertise to prospect, demo, and close deals within the EMC segment in the AMER region, working alongside the Core Account Executive team.
Responsibilities
- Take full ownership of sales quotas and proactively work towards meeting and exceeding targets within a defined Zendesk territory.
- Collaborate closely with the core sales team to develop and execute strategic plans to drive revenue growth from both existing Zendesk accounts and new business pursuits.
- Build and nurture strong relationships with customers, understanding their business challenges and aligning the Zendesk AI portfolio to their goals using a value-based selling methodology.
- Lead and support on all approved AI POC’s, helping customers understand the product and providing proof points for value realization through AI adoption.
- Close collaboration with the AI Success team to proactively identify expansion/cross-sell opportunities.
- Support the construction of commercial modelling, provide expert guidance on customer usage requirements and forecasted automation rate to maximize AR potential while aligning with customer requirements.
- Act as a subject matter expert for AI solutions, empowering the sales team in AI-related engagements.
- Own enablement initiatives across an assigned territory, ensuring product updates, sales plays, and market insights are communicated to Core AEs for prospecting and opportunity creation/qualification.
- Operate as a team player across and build long-term relationships with frontline sales teams and regional Zendesk leadership.
- Inspire sales teams to excel in AI while remaining focused on demand generation and deal execution.
- Utilize sales, industry, product, and communication skills to provide key insights, value-based recommendations, and guidance in large deal pursuit teams to ensure maximum success rate.
Requirements
- Proven experience in a quota-carrying sales role, with a preference for Conversational AI solutions or the CX space.
- Results-oriented with a track record of meeting or exceeding sales targets.
- Excellent communication and interpersonal skills.
- Willingness to travel as needed.
- Experience in an overlay AE/co-sell role is preferable.
Skills
- In-depth practical knowledge and understanding of the AI Agent portfolio.
- Ability to build and present tailored demos to customer needs.
- In-depth knowledge of artificial intelligence technologies and their practical application to enhance customer and agent experiences in contact centres.
- Sales skills.
- Industry knowledge.
- Product knowledge.
- Communication skills.
Location
- AMER region
Work Type
- Hybrid
Experience Level
- Quota-carrying sales role
- Overlay AE/co-sell role
Salary/Compensations
- OTE (On Target Earnings) range for this position is $282,000.00-$422,000.00 with a pay mix of 60/40 (base/commission).
Benefits
- This position may also be eligible for bonus, benefits, or related incentives.
About the Company
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
- Today we power billions of conversations with brands you know and love.
- Zendesk believes in offering our people a fulfilling and inclusive experience.
- Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Equal Opportunity
- As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
- Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
- We are an AA/EEO/Veterans/Disabled employer.
- If you are based in the United States and would like more information about your EEO rights under the law, please click here.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
- If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.