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About the Role
The Finance & Strategy team acts as trusted advisors, guiding C-level decisions through insightful analyses and thought partnership. This role supports the team in making sound recommendations to help the company achieve its mission. The Senior Finance Manager will build strong relationships with business leaders, leverage high-precision forecasting, and construct complex financial models to communicate actionable insights and influence business decisions. This role will partner with Product & Engineering leaders to build financial and KPI models for the Product Roadmap.
Responsibilities
- Serve as the lead partner to Product Development leadership, providing accurate financial and non-financial information and analyses for their business decisions.
- Develop financial models for Product launches, including opportunity sizing, ARR target alignment, COGS inputs, and operating expenses.
- Perform ongoing and ad hoc analyses, synthesizing complex data into actionable insights and strategic recommendations.
- Deliver timely and accurate reporting on key financial and operational metrics against strategic goals.
- Establish and improve processes to optimize financial systems, enhance forecast accuracy, and create tools.
- Own standardized financial monthly/quarterly budgeting and reporting processes, ensuring accuracy and completeness during period-end close.
Requirements
- 10+ years of experience in technology, banking, private equity, corporate finance, economics, or consulting in a fast-paced industry.
- Advanced skills in building scalable financial models using Excel or Google Suite.
- Strong analytical aptitude, attention to detail, and problem-solving skills.
- Strong oral and written communication skills, with the ability to establish collaborative relationships and influence senior leadership.
- Highly-motivated self-starter comfortable with ambiguity and change, able to manage multiple priorities under tight deadlines.
- Positive attitude with an analytical mindset and a desire to learn quickly.
- Demonstrated intellectual curiosity, problem-solving skills, strong work ethic, reliability, and attention to detail.
- Proficiency in using, managing, and building planning tools & applications.
- Experience with financial planning systems such as Adaptive or Hyperion.
Skills
- Financial modeling
- Forecasting
- Data analysis
- Strategic recommendations
- Reporting
- Process improvement
- Budgeting
- Excel
- Google Suite
- Adaptive
- Hyperion
Location
- US
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $146,000.00-$220,000.00
Benefits
- Bonus
- Benefits
- Related incentives
About the Company
- Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
- Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Equal Opportunity
- As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
- Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
- Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.