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About the Role
As a desktop support specialist in the fast-paced capital markets, you will be the primary contact for clients, assisting them with complex technical issues and delivering exceptional support. This role offers the chance to work with a skilled team, enhance your abilities, and take ownership of your work within a company that supports employee growth.
Responsibilities
- Provide technical assistance and support to capital markets clients
- Troubleshoot and resolve complex technical issues in a timely manner
- Install, configure, and maintain computer systems and software
- Offer guidance and training to clients on new technologies and systems
- Collaborate with internal teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge bases
- Stay up to date with industry trends and emerging technologies to provide expert support
- Deliver exceptional customer service and ensure client satisfaction
Requirements
- Strong technical skills and knowledge of computer systems, software, and networking
- Excellent problem-solving and troubleshooting abilities to resolve complex technical issues
- Effective communication and interpersonal skills to provide top-notch support to clients
- Ability to work collaboratively as a team player, sharing knowledge and expertise to achieve common goals
- A strong desire to learn and stay up to date with new technologies and industry trends
- Experience with IT service management frameworks, such as ITIL
- Familiarity with financial industry applications and systems
- Previous experience working in a fast-paced, dynamic environment, such as a trading floor or financial institution
Skills
- Critical Thinking
- Customer Support Systems
- Group Problem Solving
- Installation Support
- IT Service Level Management
- IT Service Management (ITSM)
- IT Standards
- Technical Troubleshooting
Location
- ROYAL BANK PLAZA, 200 BAY ST:TORONTO
- Toronto
- Canada
Work Type
- Full time
Education Level
- Certification in a relevant technical area, such as CompTIA A+ or Microsoft certifications
Benefits
- A comprehensive Total Rewards Program including bonuses, flexible benefits, and competitive compensation
About the Company
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.