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About the Role
Endpoint engineer with a focus on supporting MacOS and optionally iOS/iPadOS. Responsible for enterprise integration of macOS and optionally iOS/iPadOS within a digital workplace environment.
Responsibilities
- Provide support for Apple devices and desktops.
- Create and maintain technical documentation.
- Assist with training and related materials.
- Troubleshoot OS X.
- Provision and deprovision Mac devices.
- Handle, test, and deploy Mac devices.
- Assist users with setup and onboarding.
Requirements
- 2+ years total progressive IT experience.
- 2+ years supporting Apple platforms in enterprise environments of 500+ macOS machines.
- Strong communication skills at all levels, from end users to IT peers.
- Understanding of supporting technologies such as authentication, networking, wireless, VPN, peripherals etc.
Skills
- MacOS
- iOS
- iPadOS
- Smartphones
- Tablets
- Mac
- ZSH
- Bash
- Python
- Customer service
- Technical documentation
Location
- New York, NY
- Midtown NYC
- Columbus, OH
- Plano, TX
Work Type
- On-site
- Occasional travel
Experience Level
- 2+ years
Benefits
- Travel expenses will be covered.