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About the Role

The Business Administration Executive is a senior leader responsible for overseeing CMA’s administrative operations and infrastructure. This role provides strategic leadership across technology, facilities and capital projects, purchasing and vendor management, fleet operations, insurance and risk management, compliance, budgeting, and organizational infrastructure. The position ensures these functions are effectively aligned with CMA’s mission, strategic priorities, regulatory requirements, operational needs, and continued growth. The Business Administration Executive partners with executive leadership and department heads to strengthen operational efficiency, manage organizational resources responsibly, mitigate risk, and support the agency’s long-term sustainability.

Responsibilities

Set strategy and governance for technology, cybersecurity, data protection, access, backup and recovery, equipment, telecommunications, applications and platform tools, document services, supplies, and related policies.
Oversee provider partnerships, vendors, contracts, assets, service levels, onboarding and offboarding controls, replacement planning, sourcing, negotiations, and cost savings.
Ensure CMA properties are safe, secure, accessible, clean, functional, and supported by effective preventive maintenance, inspection, repair, and tracking systems.
Lead renovations, expansions, major repairs, and capital planning; manage budgets, schedules, bids, contractors, approvals, permits, inspections, quality, and regulatory compliance.
Coordinate facility priorities with program leaders, control costs, and report major project progress to executive leadership.
Oversee fleet safety, policies, maintenance, acquisition, replacement, registration, inspection, disposal, driver compliance, costs, and program transportation needs.
Manage insurance coverage and renewals, claims, certificates, risk assessment, mitigation, and business continuity planning with leadership, brokers, and counsel.
Oversee the Agency Compliance Officer and maintain an independent, adequately resourced compliance program.
Ensure compliance with applicable laws, contracts, CMA policies, Medicaid billing and documentation, OPWDD regulations, HIPAA, privacy, recordkeeping, individual rights, incident reporting, safeguarding, and employee obligations.
Maintain controls to prevent, identify, investigate, report, and correct billing errors, overpayments, fraud, abuse, neglect, conflicts, and other violations without retaliation.
Review risks and findings, escalate significant matters, oversee corrective action and training, coordinate audits and investigations, and keep leadership informed of material developments.
Build scalable systems, policies, service standards, and performance measures; improve operations and plan infrastructure for new programs, locations, and growth.
Evaluate and streamline business processes to improve operational efficiency, service quality, accountability, and cost effectiveness across the organization.
Develop and manage operating and capital budgets, expenditures, purchasing and contract controls, cost analysis, reporting, and multi-year capital and equipment projections.
Lead and develop Business Administration and Compliance staff through clear goals, accountability, succession planning, recruitment, retention, collaboration, and continuous improvement.
Lead the strategic and operational management of CMA’s social enterprise, including business planning, financial sustainability, performance monitoring, workforce coordination, community partnerships, and alignment with the Agency’s mission.
Support CMA’s strategic plan, lead major organizational change, evaluate trends, and advise the CEO and Board on significant operational, financial, technology, facilities, risk, and compliance matters.

Requirements

Seven to ten years of progressive management experience, preferably in a nonprofit, healthcare, human services, or similarly complex organization.
Experience leading multiple administrative functions, including budgets, contracts, capital projects, technology or cybersecurity, facilities, fleet, insurance, risk, and compliance.
Knowledge of Medicaid, New York State OPWDD, HIPAA, privacy, and regulations governing services for individuals with intellectual and developmental disabilities preferred.
Strong financial, analytical, negotiation, communication, problem-solving, people leadership, and cross-functional collaboration skills, with a commitment to CMA’s mission.

Skills

Technology
Cybersecurity
Data protection
Access management
Backup and recovery
Equipment management
Telecommunications
Application management
Platform tools
Document services
Supplies management
Vendor management
Contract management
Asset management
Service level management
Onboarding/offboarding controls
Replacement planning
Sourcing
Negotiation
Cost savings
Facilities management
Preventive maintenance
Inspection
Repair
Tracking systems
Renovations
Expansions
Capital planning
Budget management
Schedule management
Bid management
Contractor management
Permit acquisition
Quality control
Regulatory compliance
Cost control
Fleet management
Fleet safety
Fleet maintenance
Fleet acquisition
Fleet replacement
Fleet registration
Fleet inspection
Fleet disposal
Driver compliance
Insurance management
Claims management
Risk assessment
Risk mitigation
Business continuity planning
Compliance program management
Medicaid billing
Medicaid documentation
OPWDD regulations
HIPAA compliance
Privacy regulations
Recordkeeping
Individual rights
Incident reporting
Safeguarding
Employee obligations
Billing error correction
Overpayment recovery
Fraud prevention
Abuse prevention
Neglect prevention
Conflict resolution
Audit coordination
Investigation coordination
Corrective action planning
Training development
Scalable systems development
Policy development
Service standard development
Performance measurement
Operational efficiency improvement
Infrastructure planning
Business process evaluation
Business process streamlining
Cost-effectiveness analysis
Expenditure management
Purchasing controls
Contract controls
Cost analysis
Financial reporting
Capital projection
Equipment projection
Staff leadership
Staff development
Goal setting
Accountability management
Succession planning
Recruitment
Retention
Collaboration
Continuous improvement
Social enterprise management
Business planning
Financial sustainability
Performance monitoring
Workforce coordination
Community partnership development
Strategic planning
Organizational change management
Trend evaluation
Financial analysis
Analytical skills
Negotiation skills
Communication skills
Problem-solving skills
People leadership skills
Cross-functional collaboration skills

Experience Level

Senior leader
Seven to ten years of progressive management experience

Education Level

Bachelor's degree in a relevant field
Master's preferred

Benefits

Medical Benefits: Generous employer contribution; eligibility begins the first day of the month following 60 days of employment.
Dental Benefits: Employer-paid.
Vision Plan
Accident Insurance
Critical Illness Insurance
Pet Insurance
Identity Theft & Fraud Protection
Legal Services
403(B) Retirement Plan: Organization match of up to 5%.
Life Insurance: 100% employer-paid, coverage of 1x annual salary.
Tuition Assistance
Section 125 Flexible Spending Program
Voluntary Life Insurance and Long-Term Disability Benefits
Paid Time Off

About the Company

At Community Mainstreaming, our mission is to support individuals with developmental disabilities in living fulfilling, independent lives. Through our comprehensive services, we promote inclusion and empower those we serve to thrive within their communities. We are driven by compassion, innovation, and a strong commitment to making a difference. Learn more about our impactful work at communitymainstreaming.org.

Equal Opportunity

Community Mainstreaming Associates is an equal opportunity employer.