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About the Role
The Windows Administrator – L3, is a key member of the Operations team, responsible for the design, management, and support of Windows environments, focusing on corporate services for Exchange, Active Directory, and desktop management.
Responsibilities
- Administer corporate Active Directory and Microsoft Exchange environments, acting as a SME for other internal and client facing AD & Exchange deployments
- Develop, implement, and manage desktop management policies for securing desktops, applying group policies, and deploying software
- Update documentation, write new procedures, and detail Exchange and Active Directory configurations
- Deliver timely and high-quality incident resolution and post-incident analysis focusing on root cause, prevention, and knowledge transfer
- Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments
- Respond in a timely manner to Support and Operations cases related to Exchange, AD or other Windows Server issues
- Ensure all Windows systems operate with a high service availability
- Ensure that the corporate services adhere to our Business Continuity and Disaster Recovery Programs
Requirements
- Minimum 3-5 years of direct experience with Exchange and at least 10 years of overall experience in IT administration and advanced computer support
- Technology infrastructure design, implementation and management including Microsoft Active Directory, DNS, DHCP, LDAP, MDT, and SCCM
- Ability to monitor, test and analyze system activities to ensure maximum performance, efficiency, and availability
- Ability to analyze system usage and plan for growth or increases in system capacity
- Ability to identify and resolve problems affecting systems performance, efficiency, and availability in a timely manner
- Ability to assess the need for any system reconfigurations (minor or significant)
- Extensive knowledge of Microsoft Exchange including experience with mailbox server failover and cluster management
- Extensive knowledge of Windows server, Active Directory, DNS, DHCP, DFS, DFS-R, File and Print Services, and GPO validation, management, and implementation
- Knowledge of Microsoft Exchange PowerShell commands needed to manage Exchange features, roles, mailboxes, performance and troubleshooting
- Comfortable with Microsoft Office applications including Microsoft Project and Visio with knowledge of Office Outlook features, configuration and troubleshooting
- Experience with troubleshooting & resolving complex technical problems, writes reports and creates documentation processes and procedures
- Demonstrated ability to work both collaboratively in a team environment as well as independently in an effective and organized manner in a complex and challenging environment
- Comfortable working under pressure in a fast-paced environment
- Excellent interpersonal and communication skills in both verbal and written English
- Strong organization skill and initiatives
- Resourcefulness in problem solving abilities
- Knowledge of IP phone systems would be considered an asset
- Microsoft MCSA, A+, or MTA certification would be considered an asset
- Must have the right to work in the UK at the time of application
Skills
- Exchange
- Active Directory
- Desktop management
- GPO
- SCCM
- MDT
- MSI re-packaging
- Microsoft Active Directory
- DNS
- DHCP
- LDAP
- Microsoft Exchange PowerShell
- Microsoft Office
- Microsoft Project
- Microsoft Visio
- Office Outlook
Location
- UK
Work Type
- Hybrid
Experience Level
- 3-5 years direct experience with Exchange
- 10 years overall IT administration experience
Benefits
- Competitive compensation
- Competitive benefits
About the Company
- For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions.
- We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
- Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
- We believe great businesses thrive on diversity, inclusion, and the contributions of all employees.
- To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
Equal Opportunity
- Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
- We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.