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About the Role

The Senior Field Service Representative is responsible for the installation, commissioning, maintenance, troubleshooting, and repair of liquid cooling systems in mission-critical and high-density computing environments. As part of the Fly Squad, this role provides rapid-response technical support across customer sites throughout North America and potentially global deployments.

Responsibilities

Install, commission, and start up liquid cooling systems, including CDUs, pump skids, manifolds, and associated cooling infrastructure.
Perform preventative maintenance, inspections, and corrective repairs on liquid cooling equipment.
Diagnose and resolve mechanical, electrical, controls, and communication-related issues.
Conduct root cause analysis and document findings, corrective actions, and recommendations.
Support emergency service calls and critical customer escalations.
Lead Fly Squad field personnel during complex installations, commissioning activities, maintenance events, and customer projects.
Serve as the onsite project lead, coordinating daily activities, technical execution, safety compliance, and communication among customers, contractors, commissioning agents, and internal teams.
Act as the primary liaison between Motivair and the customer, ensuring clear communication of project status, technical issues, risks, and resolution plans.
Provide technical leadership, mentoring, and direction to field technicians and service partners while maintaining a collaborative team environment.
Drive successful project execution by facilitating coordination between engineering, operations, sales, and customer stakeholders.
Represent Motivair professionally at customer sites and maintain strong customer relationships that promote trust, satisfaction, and long-term business growth.
Execute equipment startup procedures and validate operational performance.
Verify installation quality and compliance with engineering specifications.
Support factory acceptance testing (FAT), site acceptance testing (SAT), and commissioning activities.
Coordinate with customers, contractors, commissioning agents, and internal teams.
Serve as the primary technical representative during onsite engagements.
Provide technical guidance and operational training to customers.
Maintain professional communications and deliver exceptional customer service.
Develop strong working relationships with data center operators, contractors, and service partners.
Complete service reports, maintenance records, and expense documentation accurately and on time.
Update service activities within CMMS, CRM, or other business systems.
Provide detailed recommendations for equipment reliability and performance improvements.
Support warranty evaluations and technical investigations.
Adhere to all company safety policies and customer site requirements.
Perform work in accordance with OSHA and industry safety standards.
Participate in job hazard analyses and risk assessments.
Maintain required certifications and safety training.

Requirements

Associate degree in Engineering Technology, Electronics, HVAC, Mechanical Systems, or equivalent experience.
5+ years of field service experience supporting mission-critical equipment, industrial systems, HVAC, chilled water, or liquid cooling solutions.
Experience troubleshooting mechanical, electrical, and control systems.
Ability to read and interpret schematics, wiring diagrams, P&IDs, and technical documentation.
Strong computer skills, including Microsoft Office applications and service management systems.
Valid driver's license and ability to obtain a passport for international travel if required.
Ability to travel up to 75%.
Ability to lift up to 50 pounds.
Ability to stand, walk, bend, climb ladders, and work in data center environments for extended periods.
Ability to travel frequently via air and ground transportation.
Ability to work extended hours and occasional weekends when supporting critical customer needs.

Skills

Advanced troubleshooting and problem-solving skills.
Strong customer service orientation.
Ability to work independently with minimal supervision.
Excellent verbal and written communication skills.
Adaptability in fast-paced environments.
Strong organizational and time management skills.
Team collaboration and technical mentoring capabilities.
Experience supporting liquid cooling technology in data centers.
Knowledge of CDU operation, pumps, heat exchangers, PLCs, sensors, and control systems.
Experience with Schneider Electric, Vertiv, Motivair, Liebert, Stulz, or similar mission-critical cooling equipment.
Data center commissioning and startup experience.
Electrical troubleshooting experience up to 480 VAC.
OSHA 10/30, NFPA 70E, or similar safety certifications.

Location

Remote / Field-Based

Work Type

Full-time

Experience Level

Senior
5+ years

Education Level

Associate degree in Engineering Technology, Electronics, HVAC, Mechanical Systems, or equivalent experience.

Salary/Compensations

USD 101,600 - USD 152,400 per year

Benefits

Medical (with member reward points)
Dental
Vision
Basic life insurance
Benefit Bucks
Flexible work arrangements
Paid family leaves
Well-being programs
12 holidays per year
15 days of paid time off per year
Company share ownership
401(k) with match
Performance discussions
Global opportunities
Schneider Career Hub
Learning platforms like Coursera
Volunteer leave
Programs with the Schneider Electric Foundation
Youth education initiatives
Military leave benefits

About the Company

Schneider Electric is a global company with €40 billion in revenue, +9% organic growth, and over 150,000 employees in 100+ countries.
The company's culture is built on IMPACT values: Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork.
Schneider Electric aims to be the most inclusive and caring company in the world, providing equitable opportunities and ensuring all employees feel valued and safe.
The company upholds high standards of ethics and compliance, with a Trust Charter serving as its Code of Conduct.

Equal Opportunity

Schneider Electric is an Equal Opportunity Employer.
Provides equal employment and advancement opportunities regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.