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Don't guess if your resume is good enough.
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About the Role
The Virtual Auto Estimator/Appraiser will complete estimates from photos or video submitted by customers and/or body shops, processing claims payments as necessary.
Responsibilities
- Work in a Team Environment with our Virtual Estimating Team
- Provide exceptional customer service ensuring that public relations are maintained at all times.
- Efficiently write accurate estimates based on photos and videos meeting production guidelines.
- Complete, review and reconcile supplemental repair estimates.
- Review and negotiate estimates with customers and or repair facilities.
- Document claim files with notes, evaluations and decision making process.
- Process claim payments as necessary.
- Evaluate vehicle condition for Total Loss Settlements.
- Adhere to state regulatory compliance.
Requirements
- Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction.
- Excellent communication (verbal and written) skills.
- Strong customer service skills.
- A valid driver’s license is required.
- Obtaining Appraisal Licenses required for certain states.
Skills
- automobile parts
- repair techniques
- terminology
- vehicle construction
- communication
- customer service
Location
- Uniondale, NY
Work Type
- Hybrid
- Remote
Experience Level
- Related claims experience
Education Level
- Bachelor’s degree
- Appraisal Licenses
Salary/Compensations
- $62,500-$82,000 a year
Benefits
- 4 weeks accrued annual paid time off + 9 paid national holidays per year
- Tuition Reimbursement
- Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
- Robust health and wellness program and fitness reimbursements
- Auto and home insurance discounts
- Matching gift opportunities
- Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
- Various Paid Family leave options including Paid Parental Leave
- Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
About the Company
- The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service.
- We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry.
- The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.
- Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.