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About the Role
The FDE Lead is a player-coach responsible for configuring, deploying, and debugging AI Agent solutions. This role involves coaching the regional FDE team, owning the region's AIVA number, and developing playbooks and frameworks. The position also drives the agentic revolution across the region, educating internal teams and impacting the customer journey.
Responsibilities
- Co-own the AIVA number for the region with the regional GM, partnering with AEs, AMs, and CSMs on pipeline and revenue targets.
- Configure, build, and deploy AI Agent solutions on strategic or complex accounts.
- Coach and upskill the regional FDE team on technical execution, agent configuration, and deployment quality.
- Build and evolve global playbooks, reference architectures, and deployment frameworks.
- Drive the region's AIVA go-to-market motion, embedding pipeline hygiene, forecasting discipline, and clear input/output KPIs.
- Run enablement and upskilling sessions in the region, collaborating with the Enablement team.
- Represent field reality to Product and Engineering, translating builds and friction into roadmap input.
- Lead cross-functional initiatives that grow agentic adoption region-wide, coordinating with Marketing, Support, and other GTM teams.
Requirements
- Builders with seniority and business judgment to own a regional number and engage with VP and C-suite stakeholders.
- 5–6+ years in forward deployed engineering, solutions engineering, technical consulting, or a comparable role.
- Proven track record of personally building, configuring, and shipping integrations or agent solutions.
- Comfortable with APIs, integrations, and at least one programming language.
- Technical aptitude to quickly get hands-on with new agent capabilities.
- Able to align technical delivery with revenue outcomes, including deal structures, forecasting, and pipeline hygiene.
- Proven experience engaging and influencing VP and C-suite stakeholders.
- Demonstrated ability to raise a team's technical bar by building alongside them and reviewing their work hands-on.
- Able to scope new use cases and opportunities from ambiguity.
- Clear history of taking complex, cross-functional projects from idea to delivered outcome.
- Treats the region like a startup within a startup and doesn't wait for permission to fix what's broken.
Skills
- Conversational AI
- Voice AI
- Contact centre technology
- CRMs
- Help desks
- System-of-Truth integrations
- Overlay or specialist GTM motion
Location
- Paris
- Seattle
- Madrid
- London
- Berlin
- San Francisco
- New York City
- Sydney
- Mexico City
Work Type
- Full-time
Experience Level
- 5-6+ years
Salary/Compensations
- $185,000—$256,000 USD
Benefits
- Competitive salary package & benefits
- Fast-learning environment
- Entrepreneurial and strong team spirit
- Work-life balance
About the Company
- Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide.
- We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
- Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance.
- Headquartered in Paris, with a strong North American presence anchored in Seattle, and teams across multiple global cities.
- We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation.
Equal Opportunity
- At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
- We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all.
- We’re working to create a place filled with diverse people who can enrich and learn from one another.
- We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
- We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.
- Above all else, we understand and acknowledge that we have work to do and much to learn.
- We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.