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About the Role
Support customers with a positive, helpful, and professional experience. Gain hands-on experience in customer service, communication, and e-commerce operations.
Responsibilities
- Respond to customer inquiries through phone, email, chat, and other support channels.
- Assist customers with questions related to orders, products, shipping, returns, refunds, and account information.
- Resolve basic customer concerns in a timely and professional manner.
- Escalate complex issues to the appropriate team members when needed.
- Maintain accurate customer and order information in internal systems.
- Follow established customer service processes and company guidelines.
- Work closely with other departments to help resolve customer issues.
- Document customer interactions and follow up on outstanding requests.
- Support the team with other customer service and administrative tasks as needed.
Requirements
- Currently pursuing a degree or recently graduated from a college/university.
- Strong verbal and written communication skills.
- Customer-focused with a positive and professional attitude.
- Good listening and problem-solving skills.
- Comfortable working with computers and learning new systems.
- Strong attention to detail and ability to stay organized.
- Ability to work independently as well as part of a team.
- Previous customer service experience is a plus but not required.
Skills
- Customer service
- Communication
- E-commerce operations
- Customer relationship management
- Problem resolution
- Computer proficiency
- Attention to detail
- Organization
Location
- Austin, Texas
Work Type
- Internship
- Full-time
Experience Level
- Internship
Education Level
- Degree in progress or recent graduate
About the Company
- Shop LC is an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas, with approximately 550 employees.
- Products are sold through TV, website, OTT, marketplaces, and social media.
- The company is the US retailing unit and subsidiary of Vaibhav Global Limited (VGL), a vertically integrated company founded 35 years ago with a turnover of $246 million in FY2022.
- Other VGL retailing units are in the UK (Shop TJC) and Germany (Shop LC, Germany).
- The group ships approximately 50,000 products daily to customers in the US, UK, and Germany.
- VGL Group operates offices globally in India, China, Indonesia, and Thailand.
- The company believes in supporting its community and protecting the environment with the purpose of 'Delivering Joy'.
- Through the 'Your Purchase Feeds…' program, each retailing unit donates one nutritious meal to a school-going child for each item sold.
- The mission is to distribute one million meals daily by 2040, feeding the hearts, minds, and futures of children.