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About the Role
Assists Servers & Cocktail Servers in steps of guest service, and resets tables in a speedy, professional, and effective manner. Interacts with the dining room/lounge guests, fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Responsibilities
- Anticipate and accommodate the needs of the guests
- Maintain the general cleanliness and orderliness of the tables and surrounding area including floor
- Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers, and chefs
- Deliver, fill, and re-fill water, as requested by guests and/or directed by servers
- Clears and resets tables, and cleans table area, including banquettes, during service
- Helps ensure guest satisfaction through active participation in service
- Maintain general cleanliness of stations and the entire venue
- Complies with Department of Health and company sanitation standards
- Properly sets-up floor and side stations, performs side-work and other opening/closing procedures
- Responsible for making sure all tables and chairs/banquettes are clean and free of debris
- Sets tables with proper settings
- Wipes down chairs, tables, and banquettes
- Stocks side-stations with prescribed supplies
- Completes opening duties as assigned or directed
- Completes closing duties as assigned or directed
- Participates in marking tables for upcoming courses (apps, entrees, desserts)
- Reports all breakage, and damage of equipment or furniture immediately to management
- Attends and participates in daily pre-service meetings
- Attends and participates in any training sessions or departmental meetings
- Learn by listening, observing other team members, and sharing knowledge while leading by example
- Portrays a positive and professional attitude
- Demonstrates knowledge of Tao Group Hospitality, its partners, and supporting hotel environments
- Works as part of a team and provides help and support to all fellow team members
- Assist and/or complete additional tasks as assigned
Requirements
- Tao Group Hospitality in-venue Busser training
- Previous hospitality experience preferred
- Previous Busser experience preferred
- Previous experience in a high-volume restaurant/nightclub/lounge
- Ability to write, read, and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly for Team Members, management, and guests to read
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Exposure to cleaning materials
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
Skills
- Guest service
- Table resetting
- Polite and courteous interaction
- Anticipating guest needs
- Maintaining cleanliness
- Communication with support staff
- Water delivery
- Table clearing
- Guest satisfaction
- Station cleanliness
- Sanitation standards
- Opening procedures
- Closing procedures
- Table and chair cleaning
- Side station stocking
- Marking tables
- Damage reporting
- Pre-service meeting participation
- Training participation
- Learning and observation
- Positive attitude
- Professionalism
- Knowledge of Tao Group Hospitality
- Teamwork
- Verbal communication
- Reading
- Writing
- Legible printing
- Standing for extended periods
- Quick movement
- Pushing and lifting up to 75 lbs.
- Working in noisy environments
- Working in crowded environments
- Working in smoky environments
- Working extended hours
- Working irregular shifts
- Working evening shifts
- Working weekend shifts
- Working holiday shifts
- Handling cleaning materials
- Working in office environments
- Working in casino environments
- Working in nightclub environments
- Working in bar environments
- Working in lounge environments
- Working in restaurant environments
- Maintaining professional appearance
- Maintaining neat appearance
- Maintaining well-groomed appearance
- Team interaction
- Customer interaction
- Co-worker interaction
- Confidentiality
- Handling fast-paced environments
- Handling busy environments
- Handling stressful environments
Work Type
- Part-time
Benefits
- State Applicable Time Off
- Pet Insurance
- 401(k) Retirement Program with Employer Match
- Employee Assistance Program
- TAO Savings Marketplace
- Employee Discounts
About the Company
- Tao Group Hospitality