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About the Role
The Bar & Cafe Manager is responsible for the efficient, professional, and profitable operation of all concession and beverage outlets within the venue. This position oversees daily operations, staffing, guest service, inventory controls, revenue generation, and compliance with all company policies and procedures, ensuring operational excellence and an exceptional guest experience.
Responsibilities
- Manage the day-to-day operations of all concession and beverage outlets
- Drive revenue performance and maximize sales opportunities
- Maintain high standards of guest service
- Ensure all concession locations are prepared, stocked, and operational prior to opening
- Monitor staffing levels and schedule team members appropriately
- Ensure concession and beverage displays are maintained, stocked, and aligned with promotional campaigns
- Monitor product quality and presentation
- Collaborate with venue leadership, marketing, events, and beverage teams to execute activations, promotions, and special events
- Assist in implementing operational improvements
- Ensure all team members are properly trained and adhere to company policies, service standards, and operating procedures
- Supervise, coach, counsel, and develop team members
- Participate in hiring, training, and disciplinary processes
- Maintain all training materials, SOPs, and operational documentation
- Ensure compliance with all health, safety, sanitation, food handling, and alcohol service regulations
- Report any safety concerns, accidents, incidents, or compliance issues immediately
- Maintain working knowledge of all concession locations, equipment, emergency procedures, and facility access points
- Be fully versed in all POS systems, operational software, inventory systems, and communication platforms
- Ensure menus, signage, and promotional materials are accurate, current, and maintained
- Monitor labor costs and operational expenses
- Complete daily operational reports, inventory records, labor tracking, and other administrative responsibilities
- Make sound business and operational decisions quickly in a fast-paced environment
- Assist with additional projects and responsibilities as assigned
Requirements
- Must be 21 years of age or older
- Ability to write, read, and verbally communicate
- Must have good positive energy throughout the day
- Must be able to print legibly
- Must be able to stand for extended periods of time
- Must be able to move quickly
- Must be able to push and lift up to 75 lbs. with or without assistance
- May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work
- Maintain a professional, neat, and well-groomed appearance
- Must be effective as part of a team
- Ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
Skills
- Hospitality Management
- Business Management
- Culinary Management
- Concessions Management
- Food & Beverage Management
- Hospitality Operations
- Inventory Management
- Labor Controls
- Guest Service Standards
- Operational Procedures
- Microsoft Office
- POS systems
- Inventory systems
- Scheduling software
- Timekeeping platforms
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3+ years of experience in Concessions Management, Food & Beverage Management, Hospitality Operations, or a related position (may substitute for degree)
- Experience managing high-volume food and beverage operations preferred
Education Level
- Associate’s degree (A.A.) or greater in Hospitality Management, Business Management, Culinary Management, or related field preferred
- Nationally recognized food service sanitation certification preferred
- Nationally recognized alcohol service certification preferred
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Program with Employer Match
- Life and Disability Insurance Plans
- Ancillary Insurance Plans
- Employee Assistance Program
- Fertility & Family Forming Support and Resources
- Pet Insurance
- Employee Discounts
- TAO Savings Marketplace
- Time off
About the Company
- Tao Group Hospitality offers competitive benefits for all full-time team members