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About the Role

Coordinate cross-functional processes, maintain business performance reporting, and translate business needs and data into action. Play an important role in strengthening the operating rhythm by keeping stakeholders aligned, deliverables on track, and recurring work running smoothly. Identify patterns, improve processes, and use AI and automation to create more capacity for strategic work.

Responsibilities

Maintain accurate, informative reporting on company performance, including recurring metric reviews and KPIs.
Identify opportunities to automate metric review and report-out workflows.
Partner with the Data team and business stakeholders to build meaningful systems that will answer key business questions.
Identify gaps in available information and synthesize findings into actionable insights.
Build strong relationships across the business and proactively follow up with stakeholders to independently resolve blockers, close gaps, and keep work moving.
Identify recurring operational friction and manual work, trace issues to their root causes, and partner with business owners to improve the underlying process.
Maintain visibility into status, deadlines, risks, and ownership for vendor renewals through the approval process.
Own weekly status communications for open requisitions, follow through on delayed requests, and ensure updates reach the right stakeholders.
Ensure key business metrics, including company OKRs, are accurate and updated to maintain operating rhythm touch points.
Support key recurring meetings preparation, including agenda development, data pulls, materials coordination, and tracking action items through completion.

Requirements

2-4 years experience in business operations, program management, consulting, or a cross-functional execution role.
Experience in a fast-paced tech or fintech environment is preferred.
Take ownership of outcomes from start to finish.
Systems-minded and resourceful, with a knack for spotting patterns, diagnosing root causes, and designing solutions that scale.
Understand how actions and decisions affect interconnected processes and anticipate their downstream impacts.
Comfortable working with data and BI tools like Looker.
Translate business questions, metrics, and findings into clear insights and next steps.
Clear, proactive communicator who surfaces status, blockers, and needs before being asked.
Exceptionally organized and reliable, stay ahead of deadlines, and can manage multiple priorities without letting details slip.
Build strong relationships and can create accountability across teams with empathy, persistence, and sound judgment.
Open to feedback and new ideas, ask questions before making assumptions, and treat colleagues’ problems as shared team problems.
Flexible and adaptable, comfortable with ambiguity, shifting timelines, and jumping into what the operating rhythm needs most.
Curious about AI and automation and have used tools to thoughtfully improve how work gets done.

Skills

Business Operations
Program Management
Consulting
Cross-functional Execution
Data Analysis
BI Tools (Looker)
Communication
Organization
Relationship Building
Problem Solving
AI and Automation

Experience Level

2-4 years

Salary/Compensations

$100,000 - $130,000 + bonus

Benefits

Health, Dental & Vision Plans
Life Insurance
Long/Short Term Disability
401k Matching
Team Member Stock Purchasing Program (TMSPP)
Learning & Development Opportunities
Tuition Reimbursement
Unlimited PTO
Daily Lunch, Snacks & Coffee (in-office only)
Commuter benefits (in-office only)

About the Company

Rocket Money's mission is to meaningfully improve the financial prosperity of millions of people.
Rocket Money offers members a unique understanding of their finances and a suite of valuable services that save them time and money – ultimately giving them a leg up on their financial journey.
Our Business Operations team turns information, priorities, and business needs into coordinated action.
Our work spans four core areas: Business Insights & Competitive Intelligence, Vendor Operations, Strategic Alignment & Planning, and Execution Enablement.
As a team, we surface insights, strengthen external partnerships, align teams around strategy, and build the systems and operating rhythms that help the company execute effectively.

Equal Opportunity

Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.
The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.
Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.