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About the Role
Join the pre-opening team of Delano London as a Room Service Attendant. You will deliver food, drinks, and thoughtful moments to guests' rooms, combining precision and discretion with warm, intuitive hospitality.
Responsibilities
- Deliver Room Service orders promptly and accurately, checking the room number, order and presentation before leaving the service area.
- Set up trays and trolleys beautifully in the guest room, explain dishes when appropriate and ensure the guest has everything they need.
- Build confident knowledge of menus, beverages, allergens and dietary requirements so you can answer questions and make recommendations.
- Use hot boxes, trolleys and service equipment correctly to protect food quality, temperature and presentation.
- Coordinate closely with the order taker, Culinary and supervisor and communicate delays or guest requests immediately.
- Complete follow-up and tray or trolley collection efficiently while respecting guest privacy and preferences.
- Process POS postings, payments and signatures accurately in line with company procedures.
- Support VIP amenities, special occasions, minibar or Private Dining tasks when operationally required.
- Maintain equipment, service areas, linen and supplies in excellent condition and complete all mise en place and cleaning duties.
- Follow food safety, Health & Safety, security and guest privacy procedures at all times.
Requirements
- Previous Room Service, waiting or luxury hotel experience, or the attitude and potential to succeed in the role.
- Warm, discreet and confident entering guest rooms and understand the importance of privacy and professionalism.
- Excellent attention to detail and take pride in presentation and accuracy.
- Comfortable working independently while staying closely connected to the wider team.
- Communicate clearly, remain calm under pressure and respond positively to guest requests.
- Flexible to work across a 24-hour operation, including early mornings, nights, weekends and key hospitality moments.
Work Type
- Full-Time
Benefits
- Access to a range of colleague benefits
- Hotel stays and experiences across the wider group
About the Company
- Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation.
- Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.
- Delano is a place where personality, creativity and genuine connection come together.
- We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.
- Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.
- Joining Delano London means being part of something from the very beginning.
- It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.
- Be part of the team bringing an iconic brand into its next chapter.
- At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable.
- We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.
- Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.