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About the Role
RideNow Powersports Austin is seeking a positive and energetic Internet Sales Specialist to delight guests, convert leads, and drive customer loyalty. This role involves responding to online leads and inbound calls, setting appointments, and assisting customers in finding the right unit. No dealership experience is required, as comprehensive training will be provided.
Responsibilities
- Respond to internet leads, texts, chats, and calls quickly and professionally
- Qualify customers, answer questions, and guide them to the next step
- Set and confirm appointments to improve show rates
- Follow up with unsold leads using a structured cadence (call/text/email)
- Log notes, tasks, and outcomes in the CRM
- Achieve speed to lead and same-day response discipline
- Meet contact rate expectations (attempts + reached)
- Achieve appointment set rate
- Meet appointment show rate (kept)
- Meet daily activity expectations for calls/texts/emails and task completion
- Ensure CRM accuracy and follow-up compliance
- Sit for prolonged periods at a workstation
- Safely and efficiently move through dealership premises, including showrooms, vehicle lots, and service areas, while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays
Requirements
- Strong communication skills (phone + written)
- Organized follow-up habits and attention to detail
- Comfortable with CRM/tools (training provided)
- Basic computer skills and willingness to learn CRM/tools
- Coachable, dependable, and motivated by goals
- Must pass pre-employment testing including background checks, MVR, and drug testing
Skills
- Communication (phone)
- Communication (written)
- CRM usage
- Follow-up
- Customer service
- Lead conversion
- Appointment setting
Location
- Austin
Work Type
- Full-time
- Onsite
Experience Level
- Entry-level
Salary/Compensations
- Base pay + commission + bonuses (uncapped)
- Typical annual earnings $45,000+
Benefits
- Commission-based pay
- Health Insurance
- Dental Insurance
- Vision Insurance
- Employer Paid Life Insurance
- Employer Paid Short-Term Disability Insurance
- Employee discounts on products and services
- Paid Training
About the Company
- RideNow Powersports is a powersports dealership.