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About the Role
Join the pre-opening team of Delano London as an exceptional Waiter/Waitress, helping to create an effortless guest experience through warm, intuitive service, strong product knowledge, and genuine personality at Lana Lusa, our all-day restaurant.
Responsibilities
- Welcome guests warmly and deliver attentive table service from arrival through to farewell.
- Build confident knowledge of the food and beverage menus, ingredients, allergens and preparation methods.
- Take orders accurately, make thoughtful recommendations and use product knowledge to enhance the experience and average spend.
- Manage your section with strong attention to timing, table maintenance, check-backs and guest cues.
- Communicate clearly with Culinary, bar, runners and managers to ensure orders are accurate and service flows smoothly.
- Prepare your section before service and maintain excellent presentation, cleanliness and mise en place throughout the shift.
- Recognise and communicate allergies, dietary requirements, celebrations, VIPs and special requests.
- Handle POS entries and payments accurately and follow cash and company procedures.
- Respond positively to guest feedback and involve a senior team member when support is required.
- Support Private Dining, Room Service, Rose Bar or other Food & Beverage areas when needed.
- Follow food safety, Health & Safety and all relevant service standards.
Requirements
- Previous waiting experience in a premium restaurant, luxury hotel or high-quality hospitality environment, or the attitude and potential to succeed in one.
- Warm, confident and naturally attentive, with a genuine interest in people and hospitality.
- Enjoy learning about food, wine and beverages and sharing that knowledge without sounding scripted.
- Organised, quick on your feet and able to manage multiple priorities while keeping your composure.
- A collaborative team player who communicates clearly and takes pride in the details.
- Flexible to work breakfast, evenings, weekends and key hospitality moments.
Location
- London
Work Type
- Permanent
- Full-Time
Benefits
- Access to a range of colleague benefits
- Hotel stays and experiences across the wider group
- Opportunity to work within a global community of distinctive lifestyle and hospitality brands
About the Company
- Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation.
- Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.
- Delano is a place where personality, creativity and genuine connection come together.
- We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.
- Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.
- Joining Delano London means being part of something from the very beginning.
- It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.
- Be part of the team bringing an iconic brand into its next chapter.
- At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable.
- We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.
- Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and help create venues that can become both neighbourhood favourites and destinations in their own right, in an environment that is creative and rewarding.
- Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way.
- Plenty of opportunity for development as the hotel and the wider brand continue to grow.