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About the Role
Actively takes orders, conducts full and complete food/beverage service, and monitors guests’ dining experience. Interacts with guests, employees, and supervisors in a polite, courteous manner to ensure gracious hospitality.
Responsibilities
- Maintain professional appearance standards.
- Anticipate and accommodate guest needs.
- Maintain general cleanliness of assigned stations and the entire venue.
- Provides professional and exceptional service.
- Presents menus, answers questions, and makes suggestions for all food and beverage items.
- Informs guests of all food and beverage specials, with prices.
- Solicits allergy or dietary restrictions from each guest.
- Accurately enters all orders into the POS system and follows proper cash/payment card procedures.
- Ensures the delivery of all food and beverage to the guests.
- Follows supervisor’s instructions, communicates with and supports co-workers.
- Possesses in-depth knowledge of all food and beverage menus and the company.
- Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
- Complies with Department of Health and company sanitation standards.
- Works as part of a team and provides help and support to all fellow team members.
- Accurately completes all end-of-shift financial procedures.
- Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
- Properly sets-up floor and performs opening/closing procedures as directed by management.
- Ensures all tables, chairs and banquettes are clean and free of debris.
- Sets tables with proper settings.
- Wipes down chairs, tables and banquettes.
- Stocks side-stations with prescribed supplies.
- Performs opening and closing side-work as prescribed.
- Reports all breakage and damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Attends and participates in training sessions or departmental meetings.
- Learns by listening, observing other team members, and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Company, its partners, and supporting hotel environments.
Requirements
- Must be able to stand, lift, and bend for extended periods of time.
- Must be able to bend and lift up to 50 lbs.
- Role may include job duties or tasks requiring repetitive motion.
- Exposure to hot kitchen elements or cleaning materials.
- Must be able to work and remain focused in a fast-paced and ever-changing environment.
- Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.
Skills
- Food and beverage service
- Guest interaction
- POS system operation
- Cash handling
- Payment card procedures
- Teamwork
- Communication
- Menu knowledge
- Alcohol service regulations
- Sanitation standards
- Opening and closing procedures
- Financial procedures
Education Level
- Company in-venue dining room server training
- Alcohol Awareness Certificate
- Food Handling Certificate