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About the Role

The Enrollment Specialist is responsible for assessing and supporting volunteers and children in one-on-one mentoring relationships through the enrollment process for Big Brothers Big Sisters of Long Island. This role works closely with parents/guardians and community partners to facilitate positive mentorship relationships, ensuring a seamless and efficient enrollment process.

Responsibilities

Assess the eligibility of volunteers and mentees for program participation.
Conduct volunteer enrollment processes, including orientations, interviews, and home visits.
Facilitate client enrollments by conducting parent/child interviews and providing child safety education.
Identify families needing alternative or additional services and make appropriate referrals.
Maintain ongoing engagement with Ready to be Matched (RTBM) youth and families.
Partner with schools to foster appropriate youth referrals.
Review and follow up on references for assessments.
Conduct volunteer and client reassessments as needed.
Identify and remove barriers that may interfere with the enrollment process.
Analyze enrollment information to recommend participants and match volunteers with children.
Consult with staff members for matching decisions.
Provide thorough assessments and match recommendations.
Maintain accurate, timely records for each match, utilizing technology for data reporting and analysis.
Facilitate in-person match meetings and manage schedules.
Provide ongoing support for matches, focusing on child safety, relationship development, positive youth outcomes, and volunteer satisfaction.
Utilize active listening and questioning techniques to coach match participants.
Apply child safety and risk management protocols.
Identify and address potential challenges within matches and intervene for resolutions.
Develop strategic interventions for matches requiring extra support.
Conduct and track match surveys to assess program impact.
Conduct exit interviews for match closures.
Support agency's philanthropic efforts by fostering potential donor relationships and business partnerships.
Represent the organization positively within the community.
Collaborate with internal teams on additional projects.
Attend training sessions and meetings.
Perform additional duties as assigned.

Requirements

Bachelor’s degree in Social Work (BSW) or related field.
Bilingual (Spanish/English) required.
Experience in the social services field is preferred.
Familiarity with psychological diagnoses and medications is a plus.
Strong verbal and written communication skills.
Proficiency in Microsoft Office (Outlook, Word).
New York State Driver’s License.
Ability to travel across Nassau/Suffolk Counties.

Skills

Social Work
Bilingual (Spanish/English)
Social services experience
Knowledge of psychological diagnoses and medications
Verbal communication
Written communication
Microsoft Office proficiency (Outlook, Word)
Driving
Travel

Location

Nassau County
Suffolk County

Work Type

Hybrid
Remote
Onsite
Full-time

Experience Level

Preferred experience in the social services field

Education Level

Bachelor’s degree in Social Work (BSW) or related field

About the Company

Big Brothers Big Sisters of Long Island provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Big Brothers Big Sisters of Long Island to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
Your employment with Big Brothers Big Sisters of Long Island is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice.
As an at-will employee, your employment with Big Brothers Big Sisters of Long Island is not guaranteed for any length of time.

Equal Opportunity

Big Brothers Big Sisters of Long Island provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Big Brothers Big Sisters of Long Island to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.