Estore Fulfilment Coordinator - Le Labo - P/T - Mon-Thur - Shoreditch, UK
ELC Beauty LLC · GB
16 hours agoImpress employers and recruiters.
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About the Role
The Estore Fulfilment Coordinator is responsible for the accurate and timely fulfilment of online orders at the UK fulfilment centre, including order processing, pick-pack, dispatch, and inventory management.
Responsibilities
- Process orders from the e-commerce platform.
- Pick, prepare, and meticulously hand label creations and pack orders according to Le Labo's packaging standards.
- Ensure all international regulations and paperwork are followed.
- Dispatch all orders within 2 business days of receipt.
- Ensure packages are picked up by shipping carriers in a timely manner.
- Receive deliveries and verify that the quantity of received goods matches the purchase order.
- Record, replenish, and maintain stock and supply levels.
- Ensure all product batch codes are within their expiry dates.
- Maintain and update product quantity and availability on the e-commerce website.
- Provide professional and responsive customer service via telephone.
- Investigate and resolve customer queries and order-related issues, offering appropriate and tailored solutions.
- Collaborate with internal teams to resolve complex customer or fulfilment issues.
- Liaise with Concierge for special requests and orders.
- Support high-volume trading periods with efficiency, managing significant fluctuations in daily order volumes.
Requirements
- Proficiency in E-commerce shipping software.
- Ability to support high-volume trading periods with efficiency to work through significant fluctuations in daily order volumes.
Skills
- Excellent organisational skills
- Ability to multitask
- Ability to manage time and prioritise work assignments
- Ability to function independently after training to complete assignments
- Strong attention to detail and accuracy
- Good understanding of stock availability and online product management
- Passionate about providing exemplary customer service
- Excellent communication and teamwork skills
- Comfortable delivering results in a busy, fast-paced environment
Location
- London
Work Type
- On-site
- Monday to Thursday
- 9am to 5pm