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About the Role
The Senior Analyst will serve as a key day-to-day contact for the client, taking ownership of assigned projects and workstreams. They will understand client objectives, guide the analytical approach, manage timelines and deliverables, and coordinate the team supporting the work.
Responsibilities
- Lead assigned client projects and workstreams from planning through delivery.
- Maintain project plans, timelines, milestones, and deliverables.
- Monitor project progress and proactively identify and resolve risks or challenges.
- Manage multiple workstreams and priorities simultaneously.
- Build strong relationships with client stakeholders and develop a deep understanding of their business and objectives.
- Lead client meetings, project discussions, and status updates.
- Clearly communicate project progress, findings, recommendations, and next steps.
- Proactively identify opportunities to add value and improve the client experience.
- Analyze quantitative and qualitative research data to identify meaningful trends and insights.
- Develop analysis and translate findings into actionable recommendations.
- Develop and review client-facing presentations, reports, and other deliverables.
- Support customer experience, market research, and customer journey initiatives.
- Develop knowledge of the life insurance industry, including customer needs, products, and market trends.
Requirements
- 4–7+ years of experience in market research, customer experience, consulting, analytics, or a related field.
- Experience working with financial services and/or insurance clients; life insurance experience strongly preferred.
- Experience managing projects, workstreams, timelines, and multiple stakeholders.
- Experience coordinating or managing junior team members.
- Strong analytical and problem-solving skills.
- Excellent client communication and presentation skills.
- Strong attention to detail and ability to manage multiple priorities.
- Ability to take ownership and work independently while effectively leading a supporting team.
- Strong proficiency in PowerPoint and Excel; experience with research and analytics platforms is a plus.
- Comfortable working in a fast-paced, client-focused consulting environment.
Skills
- PowerPoint
- Excel
- Market research
- Customer experience
- Consulting
- Analytics
- Project management
- Client relationship management
- Data analysis
- Presentation skills
- Problem-solving
Experience Level
- Senior
About the Company
- OGC Global is a boutique customer experience and market research consultancy that helps leading organizations understand their customers, improve experiences, and make better business decisions.