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About the Role

As an Infrastructure Engineer at WRITER, you will be instrumental in ensuring the platform's availability, performance, and reliability. You will tackle complex systemic challenges, automate across the stack, and champion reliability best practices to support rapid growth and the evolving demands of enterprise generative AI. This role directly impacts every customer using WRITER's AI-powered workflows.

Responsibilities

Bring breadth across disciplines, with the ability to focus deeply on one problem at a time while having the flexibility to move between SRE, DevOps, Infrastructure, and Platform work.
Challenge the status quo and remove toil by automating operational tasks and infrastructure management with Python or Go.
Design scalable, fault-tolerant infrastructure across AWS, GCP, and Azure, working fluently with Kubernetes, Helm, and Terraform.
Utilize AI agents like Claude Code, Droid, and Codex in daily workflows for incident investigation, drafting changes, writing runbooks, and scaffolding tooling.
Build agentic setups where humans and digital teammates collaborate with shared skills, context, and on-call workflows.
Encode recurring infrastructure tasks as internal skills that can be executed by any teammate, human or agent.
Lead incident response, post-mortems, and root-cause analyses, applying learnings back into the architecture to prevent recurrence.
Own the end-to-end reliability, performance, and efficiency of WRITER's core services, defining and upholding SLOs and error budgets.
Balance critical weekly tasks with the 6-12 month platform direction, shaping long-term investments in observability, cost, and reliability.
Collaborate with product, security, and engineering peers, providing expert guidance on system design for reliability, performance, and scalability.
Connect the infrastructure agenda to product and revenue context.

Requirements

5+ years of experience in infrastructure engineering, DevOps, or a similar role focused on building and operating large-scale, high-availability production systems at a high-growth product company.
Experience running containerization in production with Helm and Terraform or Pulumi on at least one major cloud (AWS preferred).
Good proficiency in Python or Go for automation and tooling.
AI is part of your daily workflow; you have experience with agentic tooling (Claude Code, Droid, Codex, internal skills) and have built or adopted AI-assisted workflows.
Demonstrated ability to challenge the status quo, proactively identify systemic weaknesses, and propose innovative solutions to complex reliability problems.
Ability to reason from constraints and failure modes, name tradeoffs in business terms, and reject 'best practices' when they don't fit the problem.
Make reversible calls by default, write rollbacks before touching production, and work fluently with monitoring and logging stacks (Prometheus, Grafana, ELK or equivalent).
Excellent communication, collaboration, and problem-solving skills.
Ability to build strong relationships and connect with cross-functional teams.
A strong sense of ownership and accountability, eager to own mission-critical systems.
At least one 0-to-1 infrastructure build owned end-to-end, with the outcome metric attached.

Skills

SRE
DevOps
Infrastructure
Platform Engineering
Python
Go
AWS
GCP
Azure
Kubernetes
Helm
Terraform
Pulumi
AI Agents
Incident Response
Post-mortems
Root-cause analysis
SLOs
Error Budgets
Observability
Monitoring
Logging
Prometheus
Grafana
ELK Stack

Location

New York City
San Francisco
Seattle
London

Work Type

Hybrid

Experience Level

5+ years
Multiple levels

Benefits

Generous PTO
Company holidays
Medical, dental, and vision coverage
Paid parental leave (16 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account with company contribution
Annual work-life stipends (Wellness, Learning and development)
Company-wide off-sites and team off-sites
Competitive compensation
Company stock options
401k

About the Company

WRITER is where the world's leading enterprises orchestrate AI-powered work, with a vision to expand human capacity through superintelligence.
The company's platform unites IT and business teams to unlock enterprise-wide transformation, enabling hundreds of companies to build and deploy AI agents grounded in their data.
Valued at $1.9B and backed by prominent investors, WRITER is a leader in enterprise generative AI.
Founded in 2020, WRITER has office hubs in San Francisco, New York City, Seattle, Austin, Chicago, and London.
The team thinks big and moves fast, seeking builders and scalers to create a better future of work with AI.

Equal Opportunity

WRITER is an equal-opportunity employer and is committed to diversity.
Hiring and employment decisions are not made based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.
Under the San Francisco Fair Chance Ordinance, qualified applicants with arrest and conviction records will be considered for employment.
By submitting an application, candidates acknowledge and agree to WRITER's Global Candidate Privacy Notice.