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About the Role
The Modern Workplace & Mobility Implementation Engineer delivers Microsoft 365 and enterprise mobility solutions for client and internal environments. This role deploys, configures, secures, documents, and validates modern workplace and unified endpoint management platforms before transitioning completed environments to ongoing support teams.
Responsibilities
- Review project documentation, tickets, requirements, technical prerequisites, and licensing to confirm scope and implementation readiness.
- Deploy, configure, and maintain Microsoft 365 workloads, including Exchange Online, SharePoint, OneDrive, Microsoft Teams, Teams Phone, and PSTN integrations, using approved standards and governance guidelines.
- Implement and maintain enterprise mobility and unified endpoint management solutions such as Microsoft Intune, Jamf Pro, and VMware Workspace ONE.
- Support the endpoint lifecycle across mobile devices, desktops, laptops, and IoT endpoints, including provisioning, enrollment, configuration, maintenance, patching, and decommissioning.
- Configure device profiles, compliance policies, app protection settings, and secure-access controls across iOS, Android, Windows, Chrome OS, and macOS environments.
- Apply Zero Trust standards, including encryption, multifactor authentication, conditional access, and Mobile Threat Defense controls, in partnership with cybersecurity teams.
- Troubleshoot Microsoft 365 and mobility platform issues, perform root cause analysis, and escalate unresolved or systemic issues to senior engineering resources.
- Maintain clear technical communication with clients and internal stakeholders throughout implementation and serve as the technical point of contact for deployment activities.
- Create and maintain complete technical documentation in IT Glue, HaloPSA, and SharePoint to support compliance and an effective operational handoff.
- Validate that delivered solutions meet project scope, stability, documentation, and handoff-readiness requirements before transitioning them to the Service Desk, Technology Operations Center, or other support teams.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent practical experience.
- 3+ years of experience working with Microsoft 365 and mobile device management platforms; experience in an MSP or MSSP environment is preferred.
- Hands-on experience implementing Microsoft 365 workloads and UEM or EMM solutions, including Microsoft Intune, Jamf Pro, VMware Workspace ONE, or comparable platforms.
- Working knowledge of Microsoft Teams, Teams Phone, SharePoint, Exchange Online, OneDrive, Power Platform, Windows Autopilot, and device enrollment and lifecycle management.
- Understanding of Zero Trust principles, multifactor authentication, conditional access, Mobile Threat Defense, app protection policies, and endpoint security controls.
- Experience using PowerShell, REST APIs, or native MDM automation capabilities to support efficient, repeatable deployments.
- Familiarity with compliance and governance requirements such as GDPR and HIPAA, including audit support and policy enforcement.
- Proven ability to deliver technical projects in structured, process-driven environments while managing priorities, documenting work, and communicating effectively with technical and nontechnical stakeholders.
- Candidates must be authorized to work in the United States at the time of application.
- Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements.
- Individuals in certain positions may need to qualify as a “U.S. Person” as defined by law, or be eligible to obtain required government authorizations, due to U.S. export control laws.
Skills
- Microsoft 365
- Enterprise mobility
- Unified endpoint management
- Microsoft Intune
- Jamf Pro
- VMware Workspace ONE
- Exchange Online
- SharePoint
- OneDrive
- Microsoft Teams
- Teams Phone
- PSTN integrations
- Zero Trust
- Multifactor authentication
- Conditional Access
- Mobile Threat Defense
- PowerShell
- REST APIs
- GDPR
- HIPAA
Experience Level
- 3+ years of experience
Education Level
- Bachelor’s degree in Computer Science, Information Technology, Business Technology, a related field, or equivalent practical experience.
Benefits
- 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
- Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
- Development and growth opportunities with on-going training & continued education reimbursement
- 401(K) & retirement plans with complimentary financial advisory services
- Comprehensive health, disability, life, dental, and vision plans
About the Company
- Built on service. Powered by people.
- Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.
- Growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next.
Equal Opportunity
- Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them: Innovation, Passion, Honesty, Fun, Low Ego, One Team.