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About the Role

Amazon is seeking a customer-obsessed, data-oriented, and technologically hands-on Product Manager – Technical to join the Customer Experience and Business Trends (CXBT) team. This role focuses on building and enhancing internal products and tools that drive insights and analysis across Amazon, enabling global teams to improve end-to-end customer experiences. The immediate objective is to own the vision, design, and implementation for the next feature release, focusing on evaluating Personalized shopping and streaming experiences worldwide.

Responsibilities

Own the experience and product design for new feature launch and rollout in our product suite.
Deeply understand user needs and translate them into structured product and technical requirements.
Regularly drive conversations with users and analyze feedback to identify and prioritize high-impact improvements.
Influence the vision and product roadmap, write effective PRFAQs and technical requirements.
Stay at the forefront of technology advancements and push the tech frontier.
Understand complex business problems across business units, geographies, and product lines.
Manage ambiguity and translate it into tech requirements.
Effectively partner with users to solve their problems.
Build strong relations with internal stakeholders to understand priorities and collaborate on roadmap inputs.
Collaborate with peers/colleagues globally to support best practices and shared opportunities.
Support hiring and onboarding of new team members and contribute to a high-performing culture.

Requirements

Experience working with engineering and technical teams to build automated solutions.
3+ years of professional experience.

Skills

Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design.
Experience debugging, profiling, and implementing best software engineering practices in large-scale systems.
Familiarity with front-end technologies such as HTML and JavaScript.
Familiarity with back-end technologies such as Python, Java, and SQL.
Proficient with cloud services, web technologies, virtualization, developer tools, and user interface design.
Experience in launching and driving adoption of successful software products and features.
Experience influencing roadmap strategy and definition.

Location

USA, WA, Seattle

Work Type

Full-time

Experience Level

3+ years of professional experience

Education Level

Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field, or Bachelor's degree in engineering, management, or technology.
Advanced degree in Computer Science, Engineering

Salary/Compensations

129,200.00 - 174,800.00 USD annually

Benefits

Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

About the Company

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally.
We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, streamers, gamers).
Our team is truly international, with members located in multiple countries around the world, enabling us to bring a global perspective to our work.
Our approach is based on determining the customer need, along with problem solving, and we work backwards from there.
We use technical and non-technical approaches and stay aware of industry and business trends.
We are a global team, made up of a diverse set of profiles, skills, and backgrounds, including: Product Managers, Software Developers, Solution Architects, Data Scientists, Business Intelligence Engineers and more.

Equal Opportunity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.