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About the Role
Charles Schwab Trust Bank provides trust, custody, trading, and technical services to retirement plan sponsors, advisors, and their agents. The CSTB Cash Management Team processes client contributions, maintains account records, and partners with internal teams to research and resolve transaction-related inquiries. This is a high-volume, detail-intensive, and deadline-driven role requiring dependable execution, sound judgment, strong teamwork, and flexibility.
Responsibilities
- Process contributions and transactions accurately and efficiently into client accounts.
- Maintain and update client account information to ensure accuracy and compliance.
- Investigate and respond to inquiries from internal departments regarding transactions and account activity.
- Partner with cross-functional teams to support a seamless client experience.
- Utilize Excel and analytical skills to review data, identify discrepancies, and support operational decision-making.
- Assist with administrative and clerical activities that support the team's daily operations and objectives.
- Adhere to established procedures, controls, and regulatory requirements to ensure operational accuracy and risk mitigation.
- Contribute to continuous process improvement efforts and support team initiatives as needed.
- Process checks received daily.
- Perform quality control of operational transactions.
- Initiate and release wires.
- Research incoming electronic deposits.
- Correspond with Client Service partners to verify transactions.
- Handle cash transfers, loan pool adjustments, etc.
- Open daily mail and perform other clerical duties in office.
Requirements
- Strong attention to detail and a consistent commitment to accuracy.
- Ability to perform effectively in a high-volume environment while managing daily deadlines and multiple priorities.
- Strong organization and time-management skills, including the ability to sequence work, track follow-ups, and maintain ownership through completion.
- Clear, professional written and verbal communication skills, with confidence asking questions and escalating concerns when needed.
- Ability to follow detailed procedures and control requirements while applying sound judgment to routine decisions and exceptions.
- Comfort monitoring work through shared or functional mailboxes and collaborating across a team-based operating model.
- Ability to learn new processes, systems, regulatory requirements, and business concepts quickly.
- Flexibility to shift priorities and support cross-training, coverage, projects, or process-improvement efforts as operational needs change.
- Commitment to accountability, confidentiality, inclusion, and a positive team environment.
Skills
- Microsoft Office Suite (Excel, Outlook, Word)
- Analytical thinking
- Time management
- Communication (written and verbal)
- Problem-solving
- Attention to detail
Location
- In-office presence required
Work Type
- Hybrid
- Full-time
- Overtime may be required
Experience Level
- Entry-level
- Associate
Salary/Compensations
- Salary range not specified
- Eligible for bonus or incentive opportunities
About the Company
- Charles Schwab Trust Bank provides trust, custody, trading, and technical services to retirement plan sponsors, advisors, and their agents.
- Within CSTB, Cash Operations supports the accurate and controlled movement of client funds through incoming and outgoing cash activity, with close attention to regulatory, tax, operational risk, and information security requirements.