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About the Role
This dual-mandate leadership role unifies product strategy and solution architecture across CenterWell's four core business segments: Pharmacy, Primary Care Organization (PCO), Home Solutions, and Humana Military. You will serve as the connective tissue between business vision and technical execution, owning cross-segment product roadmaps and authoring the architectural blueprints that underpin them. You will operate within CenterWell IT – Cross-CenterWell Architecture, partnering with various teams to deliver integrated, interoperable health solutions.
Responsibilities
- Define and own a unified cross-segment product roadmap balancing segment priorities against shared platform investments.
- Establish and maintain reference architectures, design patterns, and integration standards across all four CenterWell segments.
- Conduct cross-segment discovery sessions, design workshops, and architecture reviews.
- Own and prioritize top-level product backlogs for shared platforms, decomposing initiatives into delivery-ready user stories.
- Define integration contracts, API standards, and domain boundaries for cross-segment data flows.
- Lead architecture checkpoints and risk reviews for cross-segment initiatives.
- Translate product vision into architectural runways and delivery-ready specifications.
- Identify and steward opportunities for component and pattern reuse across segments.
- Serve as the primary liaison between segment business leaders, engineering leads, EA Activation, security, and enterprise CIO organization.
- Own and continuously evolve a shared platform product roadmap spanning Pharmacy, PCO, Home Solutions, and Humana Military.
- Serve as the architectural decision-maker for cross-segment initiatives.
- Produce and maintain reference architectures, integration patterns, and design standards.
- Author architectural decision records (ADRs).
- Own top-level product backlog items for shared platforms and cross-segment capabilities.
- Partner with segment-level product owners to decompose epics into executable user stories.
- Serve as the final arbiter on cross-segment feature scope and dependency sequencing.
- Lead architecture and product checkpoints for cross-segment solutions.
- Ensure all designs conform to enterprise security, privacy, and regulatory requirements.
- Represent the combined product and architecture voice in governance forums.
- Define integration contracts, API standards, and domain data boundaries for cross-segment data flows.
- Ensure observability, data lineage, and end-to-end data protection for shared assets.
- Proactively identify opportunities to reuse components, services, and architectural patterns across segments.
- Evangelize shared capabilities over duplicated build.
- Build quantitative business cases for platform consolidation.
- Act as the primary connector between segment business leaders, product owners, engineering leads, EA Activation, security, data, and enterprise CIO teams.
- Translate complex architectural and product decisions into narratives that resonate at every level.
- Maintain alignment across four distinct segment operating rhythms.
Requirements
- Bachelor's Degree in Computer Science, Information Systems, or a related field.
- 10+ years of progressive IT experience spanning product management, solution architecture, or a combination of both.
- 5+ years of solution architecture or senior product ownership experience within healthcare IT.
- Demonstrated delivery in regulated environments (HIPAA/PHI, HITECH).
- Experience across payer, provider, pharmacy, or government health domains preferred.
- Proven track record owning and prioritizing cross-functional product backlogs and roadmaps across multiple business lines or segments.
- Managing competing stakeholder demands at the executive level.
- Hands-on architecture experience with Azure services (Azure API Management, Event Hub, Service Bus, Azure Data Factory, AKS, Azure AD/Entra ID).
- Working knowledge of Snowflake or Databricks data platform patterns.
- Deep competency in API design and governance, event-driven architecture, and microservices patterns.
- Experience with FHIR R4 and HL7 interoperability standards in healthcare contexts.
- Demonstrated ability to produce reference architectures, architectural decision records (ADRs), and solution blueprints.
- Experience participating in and translating output from enterprise governance forums (ARB, TRB, MOR or equivalent).
- Proficiency in agile and SAFe delivery models: backlog management, PI planning, iteration ceremonies, and dependency management.
- Executive-level communication skills.
- Demonstrated experience incorporating AI/ML capabilities into product strategy and architectural design.
- Working knowledge of LLM integration patterns including RAG, prompt engineering, knowledge management, and fine-tuning.
- Ability to evaluate platform options (Azure OpenAI, Amazon Bedrock, Vertex AI) and make informed build/buy/integrate recommendations.
- Depth in agent orchestration: planning loops, tool/function calling, multi-agent coordination, and human-in-the-loop override workflows.
- Familiarity with MLOps/LLMOps practices: model lifecycle governance, observability, evaluation frameworks, and cost/performance optimization.
- Understanding of enterprise AI guardrails including responsible AI principles, bias mitigation, policy enforcement, and regulatory considerations specific to healthcare.
- Experience supporting or architecting solutions for pharmacy benefit management (PBM), medication therapy management, specialty pharmacy, or retail pharmacy platforms.
- Familiarity with TRICARE and military health benefit administration.
- Experience with primary care clinical workflows, EMR integrations (Epic, Cerner, or equivalent), value-based care program architecture, or risk-stratified care management platforms.
- Knowledge of Home Health operational workflows—clinical document management, authorization/eligibility automation, visit scheduling, and Home Health OASIS/PDGM reimbursement data requirements.
- Demonstrated product or architecture leadership managing strategy across multiple business lines.
- Agent orchestration: planning loops, tool/function calling, role assignment, and multi-agent collaboration patterns for production healthcare workflows.
- Long- and short-term memory management, context window optimization, and retrieval strategies for AI assistants.
- Human-in-the-loop design: override workflows, confidence thresholds, escalation paths, and audit trails for AI outputs.
- Telemetry and evaluation: distributed tracing, evaluation frameworks, A/B testing for AI-assisted features, and latency/cost SLO definition.
- Reliability patterns for agentic systems: structured retries, graceful fallbacks, circuit breakers, and deterministic handoffs.
- FHIR R4 / SMART on FHIR integration patterns.
- Familiarity with ONC interoperability and information-blocking rules.
- Tool ecosystem integration: REST/GraphQL API orchestration, MCP server configuration, vector database design, and feature store patterns.
- Experience with enterprise identity and access management flows, Azure Active Directory / Entra ID group governance, and privileged access management.
- Familiarity with portfolio governance and activation forums (ARB, TRB, MOR).
- Ability to translate governance decisions into architecture-informed delivery runways.
- Knowledge of data mesh and data product patterns for distributed healthcare data ownership.
Skills
- Product Management
- Solution Architecture
- Healthcare IT
- Regulated Environments (HIPAA/PHI, HITECH)
- Azure Services (API Management, Event Hub, Service Bus, Data Factory, AKS, Entra ID)
- Snowflake
- Databricks
- API Design and Governance
- Event-Driven Architecture
- Microservices Patterns
- FHIR R4
- HL7
- Agile
- SAFe
- Generative AI
- AI/ML Integration
- LLM Integration Patterns (RAG, prompt engineering)
- Agent Orchestration
- MLOps/LLMOps
- Responsible AI Principles
- Pharmacy Benefit Management (PBM)
- Home Health Workflows
- Data Mesh
- Data Products
- Identity and Access Management
- Azure Active Directory / Entra ID
- Portfolio Governance
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
- Principal
Education Level
- Bachelor's Degree
Salary/Compensations
- $172,200 - $236,900 per year
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Time off
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
About the Company
- Humana Inc. is a leading U.S. healthcare company.
- Through its Humana insurance services and CenterWell healthcare services, it makes it easier for millions of people to achieve their best health.
- Delivers the care and service people need, when they need it.
- Efforts lead to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.
Equal Opportunity
- Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
- Humana takes affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status.
- All employment decisions are based only on valid job requirements.
- This policy applies to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.