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About the Role

Under general supervision, receives emergency and non-emergency calls for police service. Dispatches patrol officers to calls for service and enters accurate and concise data into the Computer Aided Dispatch System. Coordinates with external emergency services when needed for augmented response.

Responsibilities

Dispatches patrol officers to situations requiring police response.
Answers telephone calls made to emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS, or other agency response.
Communicates with officers via police radio.
Assists in maintaining 24/7 communications operations.
Enters, obtains, and relays information from the Texas Law Enforcement Telecommunications System.
Monitors fire and security alarms for all campuses.
Monitors video surveillance cameras for all campuses.
Enters data and citations, maintains daily logs, and files incident reports.
Assists Police Chief, supervisors, officers, and other law enforcement agencies via computer or telephone with receiving and relaying information.
Assists in emergency phone and panic alarm testing.
May enter maintenance and technical support work orders, pick up, sort, and distribute department mail.

Requirements

Must maintain a domicile in the State of Texas while working for the college and throughout the duration of employment.
Ability to successfully complete criminal background check, drug screen, and psychological and physical examinations prior to employment.
Past supervisors may be interviewed for a reference.
Work safely and follow safety rules.
Report unsafe working conditions and behavior.
Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Skills

Radio communication practices and protocols.
Knowledge of college's and college Police Department policies, procedures, and standard operating practices.
Knowledge of the operations of an emergency communications center.
Maintaining an established work schedule, which may include days, evenings, nights, and weekends.
Maintaining confidentiality of work-related information and materials.
Effectively using interpersonal and communications skills, including tact and diplomacy.
Effectively using organizational, planning, and problem-solving skills.
Effectively interpreting laws and regulations, making decisions, maintaining composure, and working effectively under stressful conditions and emergency situations.
Interacting with people of different social, economic, and ethnic backgrounds.
Operating telephones, radios, computers, alpha-numeric pager, and other office equipment.
Following and effectively communicating verbal and written instructions.
Establishing and maintaining effective working relationships.
Effectively multi-tasking.
Use a variety of spreadsheet, word processing, database, and presentation software.
Operates various computer systems to include Computer Aided Dispatch, Texas Law Enforcement Telecommunications System, Genetec-Security Desk System, Cisco Emergency Responder, Keltron Fire Alarm Monitoring System, etc.
Operates multi-channel trunked radio system covering multiple counties.
Operates police radio system in accordance with FCC Rules & Regulations.
Work is performed in a standard office environment.
Subject to standing, walking, sitting, bending, reaching, pushing, pulling, vision, hearing, talking, use of headset and foot controls.
Frequent repetitive motion, such as typing, data entry and extended vision of monitors.
Occasional lifting of objects up to 10 pounds.
Either already have a Telecommunications Operator License issued by the Texas Commission on Law Enforcement or be able to meet the temporary licensing requirements, satisfactorily complete the required course, and obtain a Telecommunications Operator License within the first year of employment.
Be able to satisfactorily complete other required Department of Public Safety training and coursework within six months of employment.
Be able to successfully pass 12 week Communications Training Program.
Dispatchers must complete 20 hours of training each 2 year unit as required by the Texas Commission on Law Enforcement.
Dispatchers must complete TDD/TTY training every 6 months.

Location

Austin, Texas

Work Type

Full-time
Onsite

Experience Level

No work experience required
One year work experience in public safety dispatch telecommunications or equivalent work experience and training that provides the required knowledge and skills (preferred)

Education Level

High school diploma or educational equivalent
Telecommunications Operator License issued by the Texas Commission on Law Enforcement (preferred)

Salary/Compensations

$57,773 - $72,216

About the Company

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.
We embrace our identity as a community college, as reflected in our mission statement.
We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that values intellectual curiosity and innovative teaching, is attracted by the college's mission to promote equitable access to educational opportunities, cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities, is focused on student academic achievement and postgraduate outcomes, welcomes difference and models respectful interaction with others, and engages with the community both within and outside of ACC.

Equal Opportunity

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.