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Utilize clinical insight to identify customer training and application service needs.
Provide support for case handling and summarize common issues and solutions.
Clearly communicate escalated case details to HQ and follow up on solutions.
Provide timely feedback to Customer Application Specialists (CAS).
Analyze team member skill gaps and conduct training to enhance technical capabilities.
Organize internal training sessions to foster an expert team.
Develop and implement training plans for new CAS to ensure certification within the probation period.
Evaluate the capability improvement of new CAS.
Support major project deliveries, particularly for new products or high-end customers.
Assist with centralized distributor training.

Over 5 years of experience in IVD local service.
Experience in Hematology, Bio-chemistry, or Immunoassay is preferred.
Experience with hospital LIS systems is preferred.
Experience in building a service technology system is preferred.
Strong communication skills for effective interaction with engineers.
Customer-oriented with good interpersonal skills, logical thinking, and communication abilities.
LIS connection experience.
Basic IVD clinical knowledge.
Teaching experience is required.

Technical Support Application Engineer at Mindray

Technical Support Application Engineer