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About the Role
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Responsibilities
- Greet and interact with customers/donors in a positive, friendly, and courteous manner.
- Contribute to meeting store sales targets and provide efficient courteous customer service.
- Use tact when dealing with difficult customers.
- Be knowledgeable regarding product pricing and featured sale products.
- Protect the integrity of all donated items.
- Maintain store opening and closing procedures as required.
- Complete all customer transactions accurately, including cash and debit sales with minimal voids, overages, or shortages.
- Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
- Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
- Respond to customer enquiries by phone/in person with knowledge of stock.
- Monitor store activity for security.
- Assist with store layout plans to attract customers, including window and merchandise displays.
- Ensure attractiveness of the store through "Tidy Maintenance".
- Contribute to inventory control by retrieving, sorting, hanging, and pricing as directed.
- Assist with donation turnover, replenish inventory on the sales floor, and remove inventory as directed.
- Handle merchandise safely and organized manner.
- Assist in stock rotation.
- Bag textiles for recycling and place metal recycling in the appropriate location.
- Assist donors with contributions, unload donations, and place stock in the appropriate location.
- Properly sort and process goods, ensuring compliance with quality standards and correct pricing.
- Contribute to the safety of staff and customers by managing snow removal, clearing fire exits, and cleaning spills.
- Maintain an attractive, organized, and safe store appearance.
- Restock shelves, clean, sweep, dust, and mop as necessary.
- Clean the lunchroom, washroom, and other common areas on a rotational basis.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Perform other work-related duties as assigned.
Requirements
- Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.
Skills
- Attention to detail.
- Self-motivated/disciplined.
- Ability to work independently and participate as an active and responsible team member.
- Good interpersonal and communication skills (oral).
- Physically capable of lifting/carrying up to 29 lbs on a frequent basis with no assistance from others, which includes bending, twisting, pulling, and pushing of products.
- Knowledge of lifting guidelines.
- Cash handling experience.
- Experience with cash registers and related processes and procedures.
- Experience working in a computerized environment.
Location
- 3711 Keele St., North York, ON, M3J 1N1
Work Type
- Permanent part-time
Experience Level
- A few months of experience in processing or distribution of goods or customer service.
Education Level
- Completion of some high school coursework.
- Alternative combinations of education and experience may be considered.
Salary/Compensations
- $17.60 to $21.03 with a maximum of $25.23
Benefits
- The Salvation Army will provide reasonable accommodation upon request.
About the Company
- For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
- Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
- In addition, we support people experiencing unemployment, addiction and family challenges.
- We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
- As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
- The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.