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About the Role

Events & Experiences is a strategic partner that creates meaningful connections through meetings, events, workplace experiences, hospitality services, audiovisual production, and multimedia storytelling. Our team designs and delivers in-person, hybrid, virtual, and broadcast experiences that help employees collaborate, leaders connect, and business objectives come to life. The Sr AV Technician supports the AV service delivery for an inspiring array of live in-person, virtual, corporate meetings and events at Sun Life. The Technician guides and influences business partners on the technical service selection for events both virtual platforms and in our internal conference centres, and ensures the services are delivered at a high-quality standard and professional caliber.

Responsibilities

Hands-on planning with business partners to recommend appropriate virtual platforms, audio-visual and staging solutions, and the rehearsal and event delivery of these planned services to ensure the seamless execution of the event.
Technical operation of key virtual event platforms, broadcast and video equipment and integrations, multi-channel systems and video editing capabilities, as well as the ability to learn new equipment, systems and platforms.
Demonstrate flexible, solution focused customer service skills to quickly adapt, resolve and trouble-shoot technical problems or late-breaking customer needs.
Contribute to systems and complete tasks for event reporting, equipment and inventory resourcing to department standards.
Adhere to company policies and industry best practices for the technical processes, pre, during and post-events.
Commitment to continuous improvement with the aim of making processes as efficient as possible, while delivering quality results.

Requirements

5+ years of technical expertise in a corporate event environment, producing experiences for online and in-person corporate audiences.
Accomplished event technician with honed skills and track record of troubleshooting under pressure, knowledgeable with a wide range of media, platforms and venues, regularly working in close collaboration with event planning, and multimedia teams.
Experience leading partners, suppliers and teams to deliver high quality work.
Demonstrates initiative, confidence in abilities and decision-making as a self-starter.
Excellent track record in fast paced, deadline driven, high-volume and live production environments.
Exceptional attention to detail.
Passion for corporate event experiences, with finger on the pulse of the latest trends and techniques.
Knowledge of industry-related equipment, systems and terminology, and professional abilities.
Build strong business relationships with stakeholders, vendors, staff, and team members.
Strong ability to negotiate and resolve issues smoothly and effectively.
Adaptable, resilient, adjusts quickly, maintains effectiveness throughout periods of change, exhibiting tolerance for ambiguity and the ability to lead the team through change.
Maintains effectiveness throughout periods of change and comfortable with ambiguity.

Skills

AV and broadcast systems such as video conference hardware & software endpoints
Hardware & software video switchers (Blackmagic ATEMs, Vmix)
Virtual Event Platforms
MS Teams
Zoom
MS Office Suite
Adobe creative Suite
Industry certifications are an asset
Involvement in industry-related associations
Hands-on experience with virtual event platforms (MS Teams, Zoom, Cisco Webex, etc.)
Live audio engineering and sound mixing expertise
Knowledge of virtual production and hybrid event delivery
Experience with LED wall systems or advanced staging technologies
Post-production editing capabilities (Premiere Pro, Final Cut Pro, DaVinci Resolve)
Experience creating technical documentation and knowledge base resources
Familiarity with emerging technologies in the events industry

Location

Toronto One York
Toronto Atria

Work Type

In-person
Virtual
Hybrid

Experience Level

Sr AV Technician
5+ years of technical expertise

Salary/Compensations

80,000 - 128,000

Benefits

Flexible Benefits from the day you join to meet the needs of you and your family

About the Company

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada.
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

Equal Opportunity

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.